Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

(General) Subject: New Phone Line: Reach FSA at 1-855-FSA-4-FAA

Posted Date:November 15, 2013

Author: Brenda Wensil, Chief Customer Experience Officer, Federal Student Aid

Subject: New Phone Line: Reach FSA at 1-855-FSA-4-FAA

On September 13, FSA announced Reach FSA, a new phone line designed to provide the financial aid community with simplified access to FSA School Contact Centers. This announcement is a reminder about this new resource, which provides the option of calling one number, 1-855-FSA-4-FAA (1-855-372-4322), to connect immediately to any of the following FSA School Contact Centers:

  • Campus-Based Call Center

  • Central Processing System (CPS)/ Student Aid Internet Gateway (SAIG) Technical Support

  • Common Origination and Disbursement (COD) School Relations Center

  • eZ-Audit Help Desk

  • FSA Research and Customer Care Center (RCCC)

  • Foreign Schools Participation Division

  • G5 Hotline

  • National Student Loan Data System (NSLDS) Customer Support Center

  • Nelnet Total and Permanent Disability Servicer

  • School Eligibility Service Group

Created in response to requests from the school community, Reach FSA helps callers (including school personnel, third-party servicer personnel, software provider personnel, guaranty agencies, lenders, and lender servicers) identify the appropriate Contact Center to address their questions and then transfers them to that Contact Center.

When using Reach FSA, callers have three options:

  • Immediately speak the name of the Contact Center they would like to reach;

  • Listen to brief descriptions of each Contact Center; or

  • Listen to potential reasons for calling to help identify the appropriate Contact Center.

Each Contact Center will retain its current phone number, and users may continue to call each Contact Center directly if they choose. This number should not be shared with students or borrowers.

We hope this new number will reduce confusion and make it easier for callers to get to the correct Contact Center to address their issue, ultimately resulting in better service to students.

Last Modified: 11/14/2013