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(General) Subject: Employment Opportunities - Vacancy Announcement for Supervisory Guarantor and Lender Review Specialist GS-1101-14

Posted Date:November 7, 2013

Author: Robin Minor, Chief Compliance Officer, Federal Student Aid

Subject: Employment Opportunities - Vacancy Announcement forSupervisory Guarantor and Lender Review Specialist GS-1101-14

Join our Team! Federal Student Aid (FSA) is Funding America's Future, One Student at a Time. Our Vision: To be the most trusted and reliable source of student financial aid, information and services in the nation. How would you like to work for the largest organization within the Department of Education (ED) with approximately 1,200 employees located in Washington, DC and in 10 regional offices throughout the United States? That organization is the office of Federal Student Aid (FSA). FSA is the largest provider of student financial aid in the nation, providing more than $150 billion each year in grants, loans, and work-study funds to 15 million students attending college or career school. FSA is also responsible for managing or overseeing $948 billion in outstanding loans - representing 163 million student loans to more than 38 million borrowers. Just think: you will be among a team of experts who are responsible for helping millions of students achieve their goals. At Federal Student Aid, we are proud to sponsor millions of American minds pursuing higher education. Every part of our team from student aid delivery and servicing operations to vendor and contract management to budgeting and cost control plays an essential role in achieving our mission.

POSITION TITLE: Supervisory Guarantor and Lender Review Specialist
DIVISION TITLE: Federal Student Aid, Program Compliance Office,
Financial Institution Oversight Service - Northern Division
SALARY RANGE: $105,956.00 to $137,740.00
LOCATION: 1 vacancy - Chicago, IL
OPENING DATE: 11/4/2013
CLOSING DATE: 11/18/2013

This position is located in the U.S. Department of Education, Federal Student Aid, Program Compliance, and Financial Institution Oversight Service Group (FIOSG) - Northern Division. FSA administers all aspects of the operations for the student financial assistance programs authorized under Title IV of the Higher Education Act of 1965. The Program Compliance Office is responsible for administering a program of monitoring and oversight of the institutions (i.e., schools, guaranty agencies, lenders, and servicers) participating in the Title IV programs. The Division office evaluates and performs program reviews of lenders, servicers and guaranty agencies that administer the Federal Family Education Loan (FFEL) program and servicers under contract with FSA that service both the FFEL and William D. Ford Federal Direct Loan program loans.

You will play a critical role in ensuring integrity in the $948 billion FFEL Program as well as FSA's oversight of the Department-held FFEL and DL portfolios. The position is responsible for assisting in planning and directing all staff activities associated with the monitoring and oversight of lenders, servicers and guaranty agencies that administer the Federal Family Education Loan (FFEL) program and servicers under contract with FSA that service both the FFEL and William D. Ford Federal Direct Loan program loans.


  • Must be a U.S. Citizen.
  • Security Clearance.
  • Must complete a Background Investigation and Fingerprint Check.
  • Must complete a One-year Supervisory Probationary Period.
  • Relocation expenses will not be paid.
  • Driver's License. Overnight travel 5 to 14 nights per month.


As a first line supervisor, the incumbent manages human resources to build a responsive and effective team. Assists the Division Director in planning, coordinating, and directing the work of the Division; sets short and long-range objectives to achieve mission accomplishment; develops plans to obtain and manage funds and other resources; and plans for the development and management of a quality workforce. Supervise a staff of 10-20 employees who carry out the work including the day-to-day technical direction of staff. The incumbent focuses on long-term workload planning, setting goals and priorities, budget management and resolution of major personnel issues.

The Supervisory Guarantor and Lender Review Specialist will further the goals of equal employment opportunity (EEO); takes positive steps to accomplish affirmative action objectives; practice nondiscrimination in employment with regard to race, religion, color, sex, national origin, sexual orientation, parental status, lawful political affiliation, marital status, union membership, and non-disqualifying physical or mental disability.


WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume. Be sure that the experience/education as described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position. If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration. You should make a fair and accurate assessment of your qualifications.

Applicants who do not respond to the application questions will be rated ineligible.

Eligible candidates will be placed for selection consideration into three (3) categories as described below:

1 - Qualified Category
2 - Well Qualified Category
3 - Best Qualified Category

Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification.

Applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below to qualify for this position. These KSAs are addressed in the self-assessment questionnaire that you will complete for this announcement. You do not need to respond separately to the KSAs listed below. Your answers to the on-line experience questions will serve as responses to the KSAs. Your application will be evaluated based on your ability to demonstrate the following knowledge, skills, and abilities/competencies (KSAs):

  1. Ability to develop, implement, and manage workload and reporting processes to document and ensure compliance with policies and procedures.
  2. Skilled in effectively communicating, both orally and in writing, and working with people in order to motivate personal, team and organizational excellence.
  3. Knowledge of Federal Family Education Loan and Direct Loan regulations, policies and procedures to analyze the effect on workloads, subsequent implementation and/or applicability to team products and goals.



All qualified candidates must have one year of specialized experience equivalent to the GS-13 level in federal service.

Examples of such experience include: Leading and managing teams that conduct program reviews or audits of the administration of the Federal Family Education Loan program at lenders, lender servicers, guaranty agencies and/or guaranty agency servicers; developing and implementing policies and procedures and managing the operational aspects of lenders', lender servicers', guaranty agencies', and/or guaranty agency servicers' fiscal, administrative and/or enforcement responsibilities under the Federal Family Education Loan program.

NOTE: Applications must be submitted by the closing date: November 18, 2013.

Please see the job announcement at Application information.

Last Modified: 11/06/2013