Posted Date:October 11, 2013
|Author:||Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid|
Subject: Error Messages Received When Sending and Receiving SAIG Mailbox Files on October 9-10, 2013
On Wednesday, October 9, 2013 and Thursday, October 10, 2013, we received reports from users who received a "421 error" when attempting to send files to and receive files from their Student Aid Internet Gateway (SAIG) mailboxes.
Through our research to date, we have discovered that the "421 error" is related to the maximum user threshold being exceeded. New connections cannot be established when this occurs. We are continuing to investigate the root cause of this issue and to closely monitor and ensure the system's accessibility.
We regret any inconvenience this issue may have caused you and appreciate your patience and understanding.
If you have questions about sending files to and receiving files from your SAIG mailbox, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806) or by e-mail at CPSSAIG@ed.gov.