Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

(General) Subject: Error Messages Received When Sending and Receiving SAIG Mailbox Files on October 9-10, 2013

Posted Date:October 11, 2013

Author: Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid

Subject: Error Messages Received When Sending and Receiving SAIG Mailbox Files on October 9-10, 2013

On Wednesday, October 9, 2013 and Thursday, October 10, 2013, we received reports from users who received a "421 error" when attempting to send files to and receive files from their Student Aid Internet Gateway (SAIG) mailboxes.

Through our research to date, we have discovered that the "421 error" is related to the maximum user threshold being exceeded. New connections cannot be established when this occurs. We are continuing to investigate the root cause of this issue and to closely monitor and ensure the system's accessibility.

Contact Information

We regret any inconvenience this issue may have caused you and appreciate your patience and understanding.

If you have questions about sending files to and receiving files from your SAIG mailbox, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806) or by e-mail at CPSSAIG@ed.gov.

Last Modified: 10/10/2013