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(COD System) Subject: COD WEB SITE ACCESS - Process for COD Web Site Access for School (Domestic and Foreign) Users and Third Party Servicer Users Effective May 5, 2013

Posted Date:May 22, 2013

Author: William Leith, Service Director, Program Management, Federal Student Aid

Subject: COD WEB SITE ACCESS - Process for COD Web Site Access for School (Domestic and Foreign) Users and Third Party Servicer Users Effective May 5, 2013

On May 5, 2013 we changed how authorized users access the Common Origination and Disbursement (COD) Web site. Authorized users must be enrolled for the COD Online Service and have an FSA User ID and password to access the COD Web site. Authorized users will also be required to enter the six-digit password generated by the user's Two Factor Authentication (TFA) token.

This announcement summarizes the process for authorized users seeking access to the COD Web site on or after May 5, 2013. We discuss the process for specific COD Web site user groups as follows:

  • Domestic School Users

  • Foreign School Users

  • Third Party Servicers

Domestic School Users – COD Web site users at domestic schools must complete three actions to access the COD Web site: 1) enroll for the COD Online Service, 2) register for an FSA User ID and password, and 3) register their TFA token.

Action 1: Enrollment for the COD Online Service

COD Web site users must be enrolled for the COD Online Service by a school's (or organization's) Primary Destination Point Administrator (PDPA) via the SAIG Enrollment Web site. A school user must work with his or her PDPA to provide the necessary information to complete the enrollment process. In an attachment to this announcement, we provide information to assist PDPAs who need to enroll users for the COD Online Service. Note: Prior to May 5, 2013, some schools may have designated a COD Security Administrator to manage COD Web site access. These functions will now be managed by the school's PDPA.

If a school uses a third party servicer, but also has school users that need access to the COD Web site, those school users must work with their school's PDPA to enroll for the COD Online Service via the SAIG Enrollment Web site. The third party servicer cannot complete the COD Online Service enrollment process for the school users.

Action 2: Register for FSA User ID and Password

After the COD Web site user is enrolled for the COD Online Service, he or she can register for an FSA User ID and password. Note: If a user already has an FSA User ID and password because he or she accesses another Federal Student Aid system, the user does not need to register for another FSA User ID.

Users who need to register for an FSA User ID and password can do so by completing the following steps:

Step 1: Go to the SAIG Enrollment Web site and click on the "FSA User ID Registration" link on the left-hand side of the home page.

Step 2: Enter the identifying information requested and click on "Submit."

Step 3: Follow the remaining steps, which include establishing a password and setting up challenge questions.

During the FSA User ID registration process, the user will be presented with his or her e-mail address as currently listed on the SAIG Enrollment Web site. We will use this e-mail address to send the FSA User ID. Note: If the user changes the e-mail address during the registration process, we will use the new e-mail address to send the FSA User ID, but it will not be saved or updated within the SAIG Enrollment Web site.

Action 3: Register TFA Token

After the FSA User ID registration process is complete and the FSA User ID is received, the user will then need to register his or her TFA token to associate it with the FSA User ID. Users who do not have a TFA token should contact their PDPA to obtain one. Note: If a user already has a TFA token because he or she accesses another Federal Student Aid system, the user does not need to register it again.

To register a TFA token, use the following steps:

1. Go to the following URL: https://sa.ed.gov/enrole/SAWeb/selfmenu.jsp.

2. Click on the token registration link: "Register/Maintain Token."

3. Enter your FSA User ID and password and click on "Login."

4. Complete the token registration information.

5. When the "Success" message is displayed, the token has been registered.

Note: If a school needs additional TFA tokens, the PDPA should send an e-mail to TFA_Communications@ed.gov, and include the school name and OPE ID on the correspondence.

Foreign School Users – COD Web site users at foreign schools must complete a paper SAIG Enrollment form and send it to Federal Student Aid. Complete information about COD Web site access for foreign school users is posted in the Direct Loan Setup area of the Foreign School Information page.

Third Party Servicer Users – COD Web site users at third party servicers must complete the same actions as domestic school users. However, third party servicer users must work with the PDPA at the servicer to enroll for the COD Online Service. School PDPAs cannot complete the COD Online Service enrollment process for third party servicer users.

Note: Each user associated with multiple schools must enroll for the COD Online Service for each school for which COD Web site access is needed. However, the user will only have one FSA User ID and password for the login process. For example, if a user is associated with five schools, the user will need to complete the enrollment steps five times, but will use the same FSA User ID and password to log in to the COD Web site.

Contact Information

If you have questions about enrolling for the COD Online Service or registering an FSA User ID, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806). You may also e-mail at CPSSAIG@ed.gov.

If you have questions about the COD Web site or the login process, contact the COD School Relations Center at 800/474-7268 for Grants or 800/848-0978 for Direct Loans. You may also e-mail CODSupport@ed.gov.

Last Modified: 05/21/2013