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(General) Subject: Guarantor & Lender Review Specialist GS-1101-13

Posted Date:May 20, 2013

Author: Karen Chauvin, Deputy Chief Compliance Officer

Subject: Guarantor & Lender Review Specialist GS-1101-13

Summary: Vacancy Announcement for Guarantor & Lender Review Specialist GS-1101-13 (All Sources)

Department:Department Of Education
Agency:Federal Student Aid
Job Title: Guarantor & Lender Review Specialist GS-1101-13 (All Sources)
Job Announcement Number:FSA-2013-0134
SALARY RANGE:$86,489.00 to $119,935.00 / Per Year

Monday, May 20, 2013 to Monday, June 03, 2013

POSITION INFORMATION:Full-time - Permanent

3 vacancies in the following locations:
Chicago, IL, US
New York - New York, NY, US
Dallas, TX, US

One or more vacancies may be filled through this announcement.

WHO MAY APPLY:The area of consideration for this position is "All Recruiting Sources" for all U.S. citizens. Announcement FSA-2013-0139 is open concurrently with an area of consideration of "Federal Agencies" for status candidates.

Applicants eligible for appointment under special appointing authorities (i.e. VEOA, Sch. A, etc.) should also apply under announcement FSA-2013-0139.

JOB SUMMARY: Join our Team! Federal Student Aid (FSA) is Funding America's Future, One Student At A Time Vision: To be most trusted and reliable source of student financial aid, information and services in the nation.

How would you like to work for the largest organization within the Department of Education (ED) with approximately 1,000 employees located in Washington, DC and in 10 regional offices throughout the United States? That organization is the Office of Federal Student Aid (FSA), which has oversight of the nation's largest source of student aid for almost 11 million postsecondary students and their families. FSA also manages or oversees more than $556 billion in outstanding loans - representing almost 95 million student loans to more than 30 million borrowers. Just think: In addition to managing and monitoring ED's billions of dollars of student aid, you will be among a team of experts who will focus on innovations for upgrading student aid delivery and servicing operations, vendor and contract management, budgeting and cost control, and financial and operational management all while providing quality customer service.

The positions are in established Financial Institution Oversight Service Group (FIOSG) division offices in Program Compliance. The Office of Program Compliance is responsible for administering a program of monitoring and oversight of the postsecondary educational institutions, guaranty agencies, lenders, and servicers participating in the Department's Title IV programs. The Division offices evaluate and perform program reviews of participating lenders, servicers, secondary markets, and guaranty agencies and provide assistance to those recipient groups in correctly implementing the Federal Family Education Loan (FFEL) program administered by FSA. These positions are located at New York, New York, Dallas, Texas and Chicago, Illinois.

The positions serve as team leaders, or independently, conduct program reviews of guarantee agencies and the FFEL, lenders and related agencies or organizations, including secondary markets and servicers; propose review schedules, recommend team members, plan and lead reviews, identify or develop methods for conducting the review, resolve new and complex problems, development of computer models, prepare the review report, and recommend and negotiate resolution of problems identified.


    • You must be a U.S. Citizen. Security clearance is required.
    • Must complete a Background Investigation and fingerprint check
    • Must complete a one-year probationary period
    • Relocation expenses will not be paid. Drug testing (if applicable).
    • Driver's license. Approx. 5-14 nights of overnight travel per month.


As a Guarantor and Lender Review Specialist, you are a valued member of a dynamic team. You are in a key role from day one and your work has visible impact. As a team leader you will conduct program reviews of guarantee agencies and the FFELP, lenders and related agencies or organizations, including secondary markets and servicers. You will be responsible for proposing review schedules, recommending team members, planning and leading reviews, identifying or developing methods for conducting the review, resolving new and complex problems, developing computer models, preparing the review report, and recommending and negotiating resolution of problems identified. You will serve as the chair or leader and sometimes as a member of study groups/task forces that develop, propose and implement nationwide new policies, program review guidelines, methods and procedures, and computer models and analysis. You will monitor guarantee agencies, lenders, and related organizations and recommend and undertake corrective action; evaluate and make recommendations on referred proposed legislation, policies, and guidance materials; initiate proposals for program changes; provide expert testimony at administrative and/or judicial hearings; and analyze program review reports and follow-up ensuring accountability of Title IV funds and resolve questioned liabilities. You will initiate corrective actions assuring that Title IV funds are being properly used and/or billed and programs are properly administered; and recommend settlement terms of liabilities. Work closely with the Office of Inspector General, other Federal and State agencies and business units. You will provide necessary training and perform other related tasks as required.



All qualified candidates must have one year of specialized experience equivalent to the GS-12 level in federal service. Examples of such experience may include: conducting audit resolution studies, evaluations, reviews, and assessments; making corrections in accounting and other management system deficiencies; coordinating or overseeing studies to measure loan program effectiveness or to improve the reliability of financial management; providing financial management advice in the development or enhancement of financial systems; and analyzing regulations, legislation, and policies to identify their impact on finances and operations.

For full qualifications go to:



WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume. Be sure that the experience/education described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position. If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration. You should make a fair and accurate assessment of your qualifications. Applicants who do not respond to the application questions will be rated ineligible.

Eligible candidates will be placed for selection consideration into three (3) categories as described below:

1 - Qualified Category - Applicants who have a "Q" score between 70 and 84.99 meets the specialized experience outlined in the Minimum Qualification Requirements section of this announcement.

2 - Well Qualified Category - Applicants who have a "WQ" score between 85 and 94.99 exceeds the Minimum Qualification Requirements based on review of resume and vacancy specific questions.

3 - Best Qualified Category - Applicants who have a "BQ" score between 95 and 100 Outstanding level based on review of resume and vacancy specific questions. Do not overstate or understate your level of experience and capability.

You should be aware that your ratings are subject to evaluation and verification.

To perform successfully the duties of this position, applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below. Your answers to the on-line experience questions will serve as responses to the KSAs.

1. Ability to plan and conduct program reviews or financial audits of organizations and associated documentation by applying complex regulations and laws.

2. Skill in communicating orally and in writing.

3. Knowledge of Federal student loan and Title IV program requirements and maintaining supporting evidence of conclusions.

4. Knowledge of Federal Student Loan programs, including FFEL, financial management techniques.

5. Knowledge of effective team work strategies and organizational leadership.

To preview questions please click here


The Department of Education/Federal Student Aid offers a comprehensive benefits package including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP). Click on to find out more about federal benefits.

Why Work at ED/FSA?
The U.S. Department of Education (ED)/Federal Student Aid (FSA) is a great place to work. For more detailed information regarding our various work sites, please click on the link below:

As an ED/FSA employee, you will benefit from our family-friendly work environment. As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (4 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other incentives such as Telecommuting and Alternative Work Schedules also may be available to you.

ED/FSA offers positions that are fair and competitive in compensation; developmental opportunities to exhibit teamwork and goal-oriented projects to enrich your federal career.


"Veterans interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, may send an email to to schedule an appointment for a session. Veterans Counseling Session must be placed in the subject line of the email."

The Federal Government is committed to expanding access to employment by hiring people with disabilities; providing technical assistance and information on reasonable accommodations for people with disabilities; and identifying and removing barriers to work. Persons with disabilities may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special appointing authority), or through an excepted appointing authority for people with disabilities (i.e. Schedule A). People who are selected for a Federal job must meet the qualification requirements for the position and be able to perform the essential duties of the job with or without reasonable accommodation. For information on "People with Disabilities" please visit

Interagency Career Transition Assistance Plan (ICTAP) Career Transition Assistance Plan (CTAP)- Eligible federal employees who were in positions and who were displaced from their positions may be eligible for selective priority over other candidates, under the ICTAP or the CTAP. Information about these programs may be found at the following links. In order to qualify, your application must receive a score of 85 in comparison with the knowledge, skills and abilities criteria. If you believe you are eligible for this special consideration, it is critical that you read the information provided in the links below:

Student Loan Default
Applicants selected for positions are subject to a background check to verify that he or she has not defaulted on any loan funded or guaranteed by the U.S. Department of Education. Applicants found to be in default will be contacted to make arrangements for repayment prior to being made an official offer of employment.



Please carefully read the information provided under the link listed below. The section entitled "How to Apply" provides detailed instructions on faxing your supporting documentation. All required supporting documentation MUST be received by midnight Eastern Time on the closing date of the announcement. You are encouraged to thoroughly review the list of supplement documents required. It is critical to note that many documents may not pertain to you. You are only required to submit those that apply to you.


FSA Employees are not required to submit supporting documentation.

Veterans' Preference Documentation (DD214, VA letter, SF-15) Required from applicants if applying for an appointment under special veterans' appointing authority.

Education Documentation Submit a copy of your transcripts of courses showing title, number of credits, grade, and date of completion.


Frances Walker
Phone: 202-377-3742
Fax: 202-275-0486

Agency Information:
400 Maryland Ave. S.W.
Attn: Human Resources Services
Washington, DC
Fax: 202-275-0486


We will inform you of the status of your application at four stages: (1) Upon receipt of your application; (2) Upon minimum qualification determinations; (3) Upon issuing the highly qualified candidates to the hiring official; and finally (4) once a selection is made. It is essential that you have a current e-mail address on file with USAJOBS. You will be notified of our application status by the servicing Human Resources Specialist via email. You may also check the status of your application at USA JOBS.

Last Modified: 05/19/2013