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(General) Subject: OUTAGE ALERT - SAIG Mailbox Functions Unavailable May 12, 2012

Posted Date:May 10, 2012

Author: Pamela Eliadis, Service Director, System Operations & Aid Delivery Management, Federal Student Aid

Subject: OUTAGE ALERT - SAIG Mailbox Functions Unavailable May 12, 2012

On May 12, 2012 we need to execute an extended maintenance activity that will impact all functions of the Student Aid Internet Gateway (SAIG) mailbox servers. Please review the information below and evaluate impact on your school or organization during the period when SAIG functions will be unavailable. We apologize for the short notice about this outage; however it is important that we complete the work at this time.

Note: Routine Web site maintenance that occurs each weekend will also be completed as scheduled and announced through other communications methods.

SAIG Mailbox Functions Unavailable May 12, 2012

From 12:00 A.M. (ET) until 8:45 P.M. (ET) on Saturday, May 12, 2012 all SAIG mailbox functions will be unavailable in order to implement system updates. Schools will receive an error message informing them that the SAIG is unavailable.

We appreciate your patience and understanding as we complete the required activities.

Contact Information

If you have questions about this information, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806) or by e-mail at

Last Modified: 05/09/2012