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(Direct Loans) Subject: Loan Servicing Information - Direct Loan Servicing Center (ACS) Resumes NSLDS Reporting (Update #12)

Posted Date:November 21, 2011

Author: Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Loan Servicing Information - Direct Loan Servicing Center (ACS) Resumes NSLDS Reporting (Update #12)

In October 2011, the Direct Loan Servicing Center (ACS) implemented a new loan servicing system and Web sites. In conjunction with this implementation and as communicated on September 1, 2011, the Direct Loan Servicing Center (ACS) temporarily suspended reporting the Direct Loans it services to the National Student Loan Data System (NSLDS). We are pleased to inform the community that the Direct Loan Servicing Center (ACS) started reporting again to the NSLDS on November 19, 2011.

At this time, the Direct Loans Servicing Center (ACS) is diligently working to catch up on the manual processing of transactions that could not be completed during the extended system outage period. Until the Direct Loan Servicing Center (ACS) completes that work, schools and borrowers may notice that some information pertaining to disbursement adjustments, requests for deferments and forbearances, enrollment status changes, and payment application may not be updated in the NSLDS.

The NSLDS will be updated on a rolling basis as the Direct Loan Servicing Center (ACS) continues to complete its manual processing work. We will inform the community after this work has been completed. Monitor the Information for Financial Aid (IFAP) Web site for this forthcoming announcement.

Contact Information

We appreciate the community's understanding and patience as the Direct Loan Servicing Center (ACS) completes the outstanding manual processing work for the Direct Loans it services.

If you have general questions about Direct Loans assigned to the Direct Loan Servicing Center (ACS), contact the Direct Loan Servicing Center (ACS) - School Services at 888/877-7658.

If you have questions about how information is reported to and reflected in the NSLDS, contact the NSLDS Customer Support Center at 800/999-8219. You may also e-mail nslds@ed.gov.

Last Modified: 11/20/2011