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(Direct Loans) Subject: Outage Alert and Browser Update - StudentLoans.gov Web Site

Posted Date:April 9, 2010

Author: William Leith, Service Director, Program Management, Federal Student Aid

Subject: Outage Alert and Browser Update - StudentLoans.gov Web Site

To ensure continued stability of the StudentLoans.gov Web site, we plan to conduct maintenance on the site from 2:00 A.M. until 7:00 A.M. (ET) on Saturday, April 10, 2010. While we do not anticipate any disruption to student or parent users during the scheduled maintenance window, there could be very brief interruptions in availability. We regret any inconvenience to our StudentLoans.gov customers.

As a reminder, our weekly routine maintenance window for the StudentLoans.gov Web site is from 5:00 A.M. until 11:00 A.M. (ET) on Sunday, April 11, 2010. During this routine outage period, users who attempt to access the Web site will receive a message about the site’s unavailability.Browser Update

Currently, Internet Explorer 6, Internet Explorer 7, and Mozilla Firefox 2.0 are the browsers that have been certified for use with the StudentLoans.gov Web site. This means that we have tested completion of the Web site’s functionality using these browsers in combination with various operating systems. Students and parents who use these supported browsers to complete William D. Ford Federal Direct Loan (Direct Loan) Master Promissory Notes (MPNs) and Direct Loan Entrance Counseling via the StudentLoans.gov Web site should experience no issues.

We are in the process of certifying Internet Explorer 8 and Mozilla Firefox 3.6.3. Until we complete the process, users may experience minor display issues when using these two browsers.

We are also working to further expand the list of supported browsers and will inform the community and Web site users once we complete the certification process. In the meantime, students and parents may experience issues when using unsupported browsers to complete Direct Loan MPNs and Entrance Counseling via the StudentLoans.gov Web site.Contact Information

We appreciate the community’s ongoing support. If you have questions about the information in this announcement, contact the COD School Relations Center at 800/474-7268 for Grants or 800/848-0978 for Direct Loans. You may also e-mail CODSupport@acs-inc.com.

Last Modified: 04/08/2010