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(General) Subject: Issue Resolution - StudentLoans.gov Web Site Fully Available

Posted Date:March 30, 2010

Author: William Leith, Service Director, Program Management, Federal Student Aid

Subject: Issue Resolution - StudentLoans.gov Web Site Fully Available

In an Electronic Announcement posted earlier today, March 30, 2010, we reported issues with the StudentLoans.gov Web site. From approximately 11:15 A.M. until 1:15 P.M. (ET), the Web site was unavailable to users. We explained that users would not receive a message about the site’s unavailability; however, due to the nature of the issues, inaccurate messages about the unplanned outage status appeared on the site during portions of the outage period.

We have implemented system fixes to resolve the issues experienced both today and yesterday, March 29, 2010, and do not anticipate further impact to our StudentLoans.gov customers. Since 1:15 P.M. (ET) this afternoon, users have been able to successfully access and complete all products available on the Web site. We will continue to closely monitor the Web site and immediately report any other interruptions in its availability.

Note Regarding COD Web Site Use: To ensure stability of the StudentLoans.gov Web site, it was necessary for us to temporarily disable certain components of Common Origination and Disbursement (COD) Web site searches. These components provide school users with information related to entrance counseling completion, electronic correspondence participation, and PDF versions of completed Master Promissory Notes (MPNs). Users will receive “unavailable” status responses for these components of a search until we enable the functionality. We plan to do so in the near future, and, in the meantime, all other search component information will be returned to the user.

Again, we apologize for the inconvenience these outages have caused our school and StudentLoans.gov customers. Thank you for your continued patience and understanding.

Last Modified: 03/29/2010