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(COD System) Subject: Planned Outage Alert - COD Batch Processing Suspension and Web Site Outages Planned for March 26 - 27, 2010

Posted Date:March 5, 2010

Author: William Leith, Service Director, Program Management, Federal Student Aid

Subject: Planned Outage Alert - COD Batch Processing Suspension and Web Site Outages Planned for March 26 - 27, 2010

During the period March 26 - 27, 2010, we plan to implement additional Common Origination and Disbursement (COD) System functionality that supports the processing of Academic Competitiveness Grant (ACG), National Science and Mathematics Access to Retain Talent Grant (National SMART Grant), Federal Pell Grant (Pell Grant), Teacher Education Assistance for College and Higher Education (TEACH) Grant, and William D. Ford Federal Direct Loan (Direct Loan) awards for the 2010-2011 Award Year.

Prior to implementation weekend, we will post a number of Electronic Announcements on the Information for Financial Aid Professionals (IFAP) Web site that provide operational implementation guidance related to the new functionality. In this announcement, we want to alert schools to the extended outage period needed to complete this important activity.

COD Batch Suspension and Web Site Outage Information

  • We will suspend COD batch processing beginning at 1:00 A.M. (ET) on Friday, March 26, 2010. Records submitted after this time will be held and processed after 9:00 P.M. (ET) on Saturday, March 27, 2010.

    Note: All actual disbursements with a disbursement date from March 26, 2010 through March 27, 2010 must be received by the COD System no later than Noon (ET) on Thursday, March 25, 2010, and subsequently accepted by the COD System, in order for them to be included in the funding available for drawdown prior to the outage. Disbursements submitted by the deadline but not subsequently accepted, disbursements submitted after the deadline, and disbursements with a disbursement date after March 27, 2010 will be processed and funded after the outage.

  • The COD Web site will be unavailable from 3:30 A.M. (ET) on Friday, March 26, 2010 until 9:00 P.M. (ET) on Saturday, March 27, 2010.

    Individuals starting the process by 2:30 A.M. (ET) on March 26, 2010 will be able to complete their MPNs before the Web site becomes unavailable. Individuals attempting to access the Web site after the cutoff time will see a Web site maintenance message and will not be able to start the process or retrieve an existing MPN.

  • The TEACH Grant Web site will be unavailable from 3:30 A.M. (ET) on Friday, March 26, 2010 until 9:00 P.M. (ET) on Saturday, March 27, 2010.

    Individuals starting the process by 2:30 A.M. (ET) on March 26, 2010 will be able to complete their ATS before the Web site becomes unavailable. Individuals attempting to access the Web site after the cutoff time will see a Web site maintenance message and will not be able to start the process or retrieve an existing ATS.

Note Regarding COD School Relations Center on March 26, 2010: The COD School Relations Center will be open from 8:00 A.M. until 8:00 P.M. (ET) on Friday, March 26, 2010. However, due to the COD System and Web site outages, customer service representatives will be limited in the assistance they will be able to provide on that day. We apologize for this inconvenience and appreciate your understanding.

Contact Information

If you have any questions about this announcement, contact the COD School Relations Center at 800/474-7268 for Grants or 800/848-0978 for Direct Loans. You may also e-mail CODSupport@acs-inc.com.

Last Modified: 03/04/2010