Posted Date:December 18, 2009
Author: | Jana Hernandes, Service Director, Operations, Federal Student Aid |
Subject: REVISED-- Christmas Eve Day, Christmas Day, New Year's Eve Day, and New Year's Day Federal Holiday Processing and Customer Service Hours
The information in this announcement has been updated to reflect an Executive Order, signed by the President on December 11, 2009, that grants the half-day closing of all executive branch departments and agencies of the Federal government on Thursday, December 24, 2009 (Christmas Eve Day). Please disregard the information we posted on December 11, 2009 and refer to this announcement for the most current holiday processing and customer service hours.
By Executive Order, our Federal offices will be closed for half of the day on Thursday, December 24, 2009 (Christmas Eve Day). Some of our Title IV processors and call centers will be closed or operate on modified schedules on this day. For specific hours of operation for the processing and call centers with modified hours on Christmas Eve Day, see the table below.
In addition, our Federal offices as well as our Title IV processors and call centers will be closed on Friday, December 25, 2009 to observe the Christmas Day Federal holiday and again on Friday, January 1, 2010 to observe the New Year's Day Federal holiday. Some of our Title IV processors and call centers will also be closed on Thursday, December 31, 2009 (New Year’s Eve Day).
CPS
CPS/SAIG Technical Support will be closed on Thursday, December 24, 2009, Friday, December 25, 2009 and Friday, January 1, 2010.
The Central Processing System (CPS) will accept data on Thursday, December 24, 2009, Friday, December 25, 2009, and Friday, January 1, 2010, but will not process new Institutional Student Information Records (ISIRs) until Monday, December 28, 2009 (for data received on the 24th and 25th) and Monday, January 4, 2010 (for data received on the 1st). The 2010-2011 FAFSA on the Web application will be available to students and parents beginning on January 1, 2010.
COD System
The Common Origination and Disbursement (COD) School Relations Center will close at 3:00 P.M. (ET) on Thursday, December 24, 2009 and Thursday, December 31, 2009. The COD School Relations Center will reopen at 8:00 A.M. (ET) on Monday, December 28, 2009 and Monday, January 4, 2010, respectively.
The COD System will accept and process data from schools and send back responses/acknowledgments on Friday, December 25, 2009 and Friday, January 1, 2010, but schools will not be able to receive any Federal funds on those days. Requests for changes in funding levels and for funds will not be processed until Monday, December 28, 2009 (for requests received on the 25th) and Monday, January 4, 2010 (for requests received on the 1st).
Web Sites
All Federal Student Aid Web sites will remain operational on the holidays.
Federal Student Aid Customer Service or Processing Center | Telephone Number | Status on Christmas Eve Day - Thursday, December 24, 2009 | Status on Christmas Day - Friday, December 25, 2009 | Status on New Year’s Eve Day - Thursday, December 31, 2009 | Status on New Year’s Day - Friday, January 1, 2010 |
Campus-Based Call Center | (877) 801-7168 | Open | Closed | Open | Closed |
COD School Relations Center
| (800) 848-0978 (800) 474-7268 (800) 557-7394 | 8:00 A.M. - 3:00 P.M. 8:00 A.M. - 3:00 P.M. 8:00 A.M. - 3:00 P.M. | Closed Closed Closed | 8:00 A.M. - 3:00 P.M. 8:00 A.M. - 3:00 P.M. 8:00 A.M. - 3:00 P.M. | Closed Closed Closed |
Conditional Disability Discharge Unit | (888) 869-4169 | Open | Closed | Open | Closed |
CPS/SAIG Technical Support | (800) 330-5947 | Closed | Closed | Open | Closed |
Default Resolution Group | (800) 621-3115 | 8:00 A.M. - 4:00 P.M. (ET) | Closed | 8:00 A.M. - 4:00 P.M. (ET) | Closed |
Direct Loan Consolidation Center | (800) 557-7392 | 8:00 A.M. - 4:00 P.M. (ET) | Closed | 8:00 A.M. - 4:00 P.M. (ET) | Closed |
eZ-Audit | (877) 263-0780 | 9:00 A.M. - 1:00 P.M. (ET) | Closed | Open | Closed |
Federal Student Aid Information Center | (800) 4-FED-AID | Closed | Closed | Open | Open |
G5 Hotline | (888) 336-8930 | Open | Closed | Open | Closed |
Loan Servicing Centers for Schools
| (866) 938-4750 (888) 877-7658 (800) 655-3813 (888) 686-6919 (866) 463-5638 (888) 272-4665 | 8:00 A.M. - 3:00 P.M. (ET) 8:00 A.M. - 6:00 P.M. (ET) 8:00 A.M. - 5:00 P.M. (ET) Closed Open Open | Closed Closed Closed Closed Closed Closed | 8:00 A.M. - 3:00 P.M. (ET) 8:00 A.M. - 6:00 P.M. (ET) 8:00 A.M. - 5:00 P.M. (ET) Closed Open Open | Closed Closed Closed Closed Closed Closed |
Loan Servicing Centers for Students
| (800) 508-1378 (800) 848-0979 (800) 699-2908 (800) 236-4300 (888) 486-4722 (800) 722-1300 | 8:00 A.M. - 3:00 P.M. (ET) 8:00 A.M. - 6:00 P.M. (ET) 8:00 A.M. - 5:00 P.M. (ET) Closed Open Open | Closed Closed Closed Closed Closed Closed | 8:00 A.M. - 3:00 P.M. (ET) 8:00 A.M. - 6:00 P.M. (ET) 8:00 A.M. - 5:00 P.M. (ET) Closed Open Open | Closed Closed Closed Closed Closed Closed |
NSLDS Customer Service | (800) 999-8219 | Closed | Closed | Open | Closed |
Ombudsman | (877) 557-2575 | Closed | Closed | Open | Closed |
Research and Customer Care Center | (800) 433-7327 | 9:00 A.M. - 1:00 P.M. (ET) | Closed | Open | Closed |