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This resource is being maintained for historical purposes only and is not currently applicable.

(General) Subject: REVISED-- Christmas Eve Day, Christmas Day, New Year's Eve Day, and New Year's Day Federal Holiday Processing and Customer Service Hours

Posted Date:December 18, 2009

Author: Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: REVISED-- Christmas Eve Day, Christmas Day, New Year's Eve Day, and New Year's Day Federal Holiday Processing and Customer Service Hours

The information in this announcement has been updated to reflect an Executive Order, signed by the President on December 11, 2009, that grants the half-day closing of all executive branch departments and agencies of the Federal government on Thursday, December 24, 2009 (Christmas Eve Day). Please disregard the information we posted on December 11, 2009 and refer to this announcement for the most current holiday processing and customer service hours.

By Executive Order, our Federal offices will be closed for half of the day on Thursday, December 24, 2009 (Christmas Eve Day). Some of our Title IV processors and call centers will be closed or operate on modified schedules on this day. For specific hours of operation for the processing and call centers with modified hours on Christmas Eve Day, see the table below.

In addition, our Federal offices as well as our Title IV processors and call centers will be closed on Friday, December 25, 2009 to observe the Christmas Day Federal holiday and again on Friday, January 1, 2010 to observe the New Year's Day Federal holiday. Some of our Title IV processors and call centers will also be closed on Thursday, December 31, 2009 (New Year’s Eve Day).

CPS

CPS/SAIG Technical Support will be closed on Thursday, December 24, 2009, Friday, December 25, 2009 and Friday, January 1, 2010.

The Central Processing System (CPS) will accept data on Thursday, December 24, 2009, Friday, December 25, 2009, and Friday, January 1, 2010, but will not process new Institutional Student Information Records (ISIRs) until Monday, December 28, 2009 (for data received on the 24th and 25th) and Monday, January 4, 2010 (for data received on the 1st). The 2010-2011 FAFSA on the Web application will be available to students and parents beginning on January 1, 2010.

COD System

The Common Origination and Disbursement (COD) School Relations Center will close at 3:00 P.M. (ET) on Thursday, December 24, 2009 and Thursday, December 31, 2009. The COD School Relations Center will reopen at 8:00 A.M. (ET) on Monday, December 28, 2009 and Monday, January 4, 2010, respectively.

The COD System will accept and process data from schools and send back responses/acknowledgments on Friday, December 25, 2009 and Friday, January 1, 2010, but schools will not be able to receive any Federal funds on those days. Requests for changes in funding levels and for funds will not be processed until Monday, December 28, 2009 (for requests received on the 25th) and Monday, January 4, 2010 (for requests received on the 1st).

Web Sites

All Federal Student Aid Web sites will remain operational on the holidays.

Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Christmas Eve Day - Thursday, December 24, 2009

Status on Christmas Day - Friday, December 25, 2009

Status on New Year’s Eve Day - Thursday, December 31, 2009

Status on New Year’s Day - Friday, January 1, 2010

Campus-Based Call Center

(877) 801-7168

Open

Closed

Open

Closed

COD School Relations Center

  • Direct Loans


  • Grants


  • Applicant Services

(800) 848-0978


(800) 474-7268


(800) 557-7394

8:00 A.M. - 3:00 P.M.
(ET)

8:00 A.M. - 3:00 P.M.
(ET)

8:00 A.M. - 3:00 P.M.
(ET)

Closed


Closed


Closed

8:00 A.M. - 3:00 P.M.
(ET)

8:00 A.M. - 3:00 P.M.
(ET)

8:00 A.M. - 3:00 P.M.
(ET)

Closed


Closed


Closed

Conditional Disability Discharge Unit

(888) 869-4169

Open

Closed

Open

Closed

CPS/SAIG Technical Support

(800) 330-5947

Closed

Closed

Open

Closed

Default Resolution Group

(800) 621-3115

8:00 A.M. - 4:00 P.M. (ET)

Closed

8:00 A.M. - 4:00 P.M. (ET)

Closed

Direct Loan Consolidation Center

(800) 557-7392

8:00 A.M. - 4:00 P.M. (ET)

Closed

8:00 A.M. - 4:00 P.M. (ET)

Closed

eZ-Audit

(877) 263-0780

9:00 A.M. - 1:00 P.M. (ET)

Closed

Open

Closed

Federal Student Aid Information Center

(800) 4-FED-AID

Closed

Closed

Open

Open

G5 Hotline

(888) 336-8930

Open

Closed

Open

Closed

Loan Servicing Centers for Schools

  • Department of Education Student Loan Servicing Center (ACS)

  • Direct Loan Servicing Center - School Services

  • FedLoan Servicing (PHEAA)

  • Great Lakes Educational Loan Services, Inc.

  • Nelnet

  • Sallie Mae




(866) 938-4750



(888) 877-7658


(800) 655-3813


(888) 686-6919

(866) 463-5638

(888) 272-4665

8:00 A.M. - 3:00 P.M. (ET)

8:00 A.M. - 6:00 P.M. (ET)

8:00 A.M. - 5:00 P.M. (ET)

Closed

Open

Open

Closed



Closed


Closed


Closed

Closed

Closed

8:00 A.M. - 3:00 P.M. (ET)

8:00 A.M. - 6:00 P.M. (ET)

8:00 A.M. - 5:00 P.M. (ET)

Closed

Open

Open

Closed



Closed


Closed


Closed

Closed

Closed

Loan Servicing Centers for Students

  • Department of Education Student Loan Servicing Center (ACS)

  • Direct Loan Servicing Center

  • FedLoan Servicing (PHEAA)

  • Great Lakes Educational Loan Services, Inc.

  • Nelnet

  • Sallie Mae

(800) 508-1378



(800) 848-0979


(800) 699-2908


(800) 236-4300


(888) 486-4722

(800) 722-1300

8:00 A.M. - 3:00 P.M. (ET)

8:00 A.M. - 6:00 P.M. (ET)

8:00 A.M. - 5:00 P.M. (ET)

Closed


Open

Open

Closed



Closed


Closed


Closed


Closed

Closed

8:00 A.M. - 3:00 P.M. (ET)

8:00 A.M. - 6:00 P.M. (ET)

8:00 A.M. - 5:00 P.M. (ET)

Closed


Open

Open

Closed



Closed


Closed


Closed


Closed

Closed

NSLDS Customer Service

(800) 999-8219

Closed

Closed

Open

Closed

Ombudsman

(877) 557-2575

Closed

Closed

Open

Closed

Research and Customer Care Center

(800) 433-7327

9:00 A.M. - 1:00 P.M. (ET)

Closed

Open

Closed

Last Modified: 12/17/2009