Posted Date:August 21, 2009
Author: Jana Hernandes, Service Director, Operations, Federal Student Aid
Subject: Labor Day Federal Holiday Day Processing and Customer Service Hours
Our Federal offices as well as our Title IV processors and call centers will be closed on Monday, September 7, 2009 to observe the Labor Day Federal Holiday.
CPS
The Central Processing System (CPS) will accept data on Monday, September 7, 2009 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, September 8, 2009.
COD System
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, September 7, 2009, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, September 8, 2009.
Web Sites
All Federal Student Aid Web sites will remain operational on the holiday.
Federal Student Aid Customer Service or Processing Center | Telephone Number | Status on Labor Day - Monday, September 7, 2009 |
Campus-Based Call Center | (877) 801-7168 | Closed |
COD School Relations Center
| (800) 848-0978 (800) 474-7268 (800) 557-7394 | Closed Closed Closed |
Common Services for Borrowers
| (800) 621-3115 (800) 557-7392 (800) 848-0979 (888) 877-7658 (888) 869-4169 | Closed Closed Closed Closed Closed |
CPS/SAIG Technical Support | (800) 330-5947 | Closed |
Customer Service for FFEL Loans Purchased/Serviced by the Department
| (800) 508-1378 (866) 938-4750 (866) 938-4749 | Closed Closed Closed |
eZ-Audit | (877) 263-0780 | Closed |
Federal Student Aid Information Center | (800) 4-FED-AID | Closed |
G5 Hotline | (888) 336-8930 | Closed |
NSLDS Customer Service | (800) 999-8219 | Closed |
Ombudsman | (877) 557-2575 | Closed |
Research and Customer Care Center | (800) 433-7327 | Closed |