Posted Date:August 21, 2009
Author: Jana Hernandes, Service Director, Operations, Federal Student Aid
Subject: Labor Day Federal Holiday Day Processing and Customer Service Hours
Our Federal offices as well as our Title IV processors and call centers will be closed on Monday, September 7, 2009 to observe the Labor Day Federal Holiday.
The Central Processing System (CPS) will accept data on Monday, September 7, 2009 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, September 8, 2009.
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, September 7, 2009, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, September 8, 2009.
All Federal Student Aid Web sites will remain operational on the holiday.
Federal Student Aid Customer Service or Processing Center
Status on Labor Day - Monday, September 7, 2009
Campus-Based Call Center
COD School Relations Center
Common Services for Borrowers
CPS/SAIG Technical Support
Customer Service for FFEL Loans Purchased/Serviced by the Department
Federal Student Aid Information Center
NSLDS Customer Service
Research and Customer Care Center