Posted Date:May 08, 2009
Author: Jana Hernandes, Service Director, Operations, Federal Student Aid
Subject: Memorial Day Federal Holiday Day Processing and Customer Service Hours
Our offices as well as some of our Title IV processors and call centers will be closed on Monday, May 25, 2009 to observe the Memorial Day federal holiday.
The Central Processing System (CPS) will accept data on Monday, May 25, 2009 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, May 26, 2009.
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, May 25, 2009, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, May 26, 2009.
Note: We are planning to execute a COD System maintenance activity on Sunday, May 24, 2009 of the holiday weekend. Refer to the "COD Processing Update" posted on the COD Web site for an explanation of this activity.
All Federal Student Aid Web sites will remain operational on the holiday.
Federal Student Aid Customer Service or Processing Center
Status on Memorial Day - Monday, May 25, 2009
Campus-Based Call Center
COD School Relations Center
Common Services for Borrowers
CPS/SAIG Technical Support
Customer Service for FFEL Loans Purchased/Serviced by the Department
Federal Student Aid Information Center
NSLDS Customer Service
Research and Customer Care Center