Posted Date:December 12, 2008
Author: Jana Hernandes, Service Director, Operations, Federal Student Aid
Subject: Christmas Day, Day After Christmas Day, and New Year's Day Federal Holiday Processing and Customer Service Hours
Our Federal offices as well as our Title IV processors and call centers will be closed on Thursday, December 25, 2008 to observe the Christmas Day Federal holiday and again on Thursday, January 1, 2009 to observe the New Year's Day Federal holiday.
By Executive Order, our Federal offices will be closed on Friday, December 26, 2008, the day after Christmas Day. Some of our Title IV processors will be closed or operate on modified schedules on this day.
CPS/SAIG Technical Support will be closed on Thursday, December 25, 2008, Friday, December 26, 2008, and Thursday, January 1, 2009.
The Central Processing System (CPS) will accept data on Thursday, December 25, 2008, Friday, December 26, 2008, and Thursday, January 1, 2009, but will not process new Institutional Student Information Records (ISIRs) until Monday, December 29, 2008 (for data received on the 25th and 26th) and Friday, January 2, 2009 (for data received on the 1st). The 2009-2010 FAFSA on the Web application will be available to students and parents beginning on January 1, 2009.
The Common Origination and Disbursement (COD) School Relations Center will close at 3:00 P.M. (ET) on Wednesday, December 24, 2008 and Wednesday, December 31, 2008. The COD School Relations Center will reopen at 8:00 A.M. (ET) on Friday, December 26, 2008 and Friday, January 2, 2009, respectively.
The COD System will accept and process data from schools and send back responses/acknowledgments on Thursday, December 25, 2008, Friday, December 26, 2008, and Thursday, January 1, 2009, but schools will not be able to receive any Federal funds on those days. Requests for changes in funding levels and for funds will not be processed until Monday, December 29, 2008 (for requests received on the 25th and 26th) and Friday, January 2, 2009 (for requests received on the 1st).
All Federal Student Aid Web sites will remain operational on the holidays.
|Federal Student Aid Customer Service or Processing Center||Telephone Number||Status on Christmas Day Federal Holiday - Thursday, December 25, 2008||Status on Day After Christmas Day - Friday, December 26, 2008||Status on New Year’s Day Federal Holiday - Thursday, January 1, 2009|
|Campus-Based Call Center||(877) 801-7168||Closed||Closed||Closed|
|COD School Relations Center || |
|CPS/SAIG Technical Support||(800) 330-5947||Closed||Closed||Closed|
|Common Services for Borrowers |
|Research and Customer Care Center for Schools||(800) 433-7327||Closed||Closed||Closed|
|Federal Student Aid Information Center||(800) 4-FED-AID||Closed||Open||Open|
|G5 Hotline||(888) 336-8930||Closed||Closed||Closed|
|NSLDS Customer Service||(800) 999-8219||Closed||Closed||Closed|