Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Thanksgiving Day Federal Holiday Processing and Customer Service Hours

Publication Date: November 14, 2008

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Thanksgiving Day Federal Holiday Processing and Customer Service Hours


Posted on 11-14-2008


Our Federal offices as well as some of our Title IV processors and call centers will be closed on Thursday, November 27, 2008 to observe the Thanksgiving Day Federal holiday. In addition, some of the Title IV processors and call centers will be closed on Friday, November 28, 2008.

The Central Processing System (CPS) will accept data on Thursday, November 27, 2008 and Friday, November 28, 2008 but will not process new Institutional Student Information Records (ISIRs) until Monday, December 1, 2008.

The Common Origination and Disbursement (COD) School Relations Center will close at 3:00 P.M. (ET) on Wednesday, November 26, 2008 and reopen at 8:00 A.M. (ET) on Friday, November 28, 2008.

The COD System will accept and process data from schools and send back responses/acknowledgments on Thursday, November 27, 2008, but schools will not be able to receive any Federal funds on that day. Due to the overlapping unavailability of G5 (formerly GAPS), requests for changes in funding levels and for funds will not be processed until after G5 is available on Monday, December 1, 2008. As explained in an October 9, 2008 Electronic Announcement on the Information for Financial Aid Professionals (IFAP) Web site, we expect financial processing to be caught up by Thursday, December 4, 2008.

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Thanksgiving Day Federal Holiday - Thursday, November 27, 2008

Status on Friday, November 28, 2008 (the day after Thanksgiving Day)

Campus-Based Call Center

(877) 801-7168

Closed

Open

COD School Relations Center

  • Direct Loans

  • Grants

  • Applicant Services

(800) 848-0978

(800) 474-7268

(800) 557-7394

Closed

Closed

Closed

Open

Open

Open

CPS/SAIG Technical Support

(800) 330-5947

Closed

Closed

Common Services for Borrowers

  • Debt Collection Service Info. Center

  • Direct Loan Consolidation

  • Direct Loan Servicing Center

    • Students

    • School Services

  • Conditional Disability Discharge Unit

(800) 621-3115

(800) 557-7392



(800) 848-0979

(888) 877-7658

(888) 869-4169

Closed

Closed



Closed

Closed

Closed

Open

Open



Open

Open

Open

Research and Customer Care Center for Schools

(800) 433-7327

Closed

Open

eZ-Audit

(877) 263-0780

Closed

Open

Federal Student Aid Information Center

(800) 4-FED-AID

Closed

Open

G5 Hotline

(888) 336-8930

Closed

Open

NSLDS Customer Service

(800) 999-8219

Closed

Closed

Ombudsman

(877) 557-2575

Closed

Open

Last Modified: 11/13/2008