Publication Date: October 3, 2008
Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid
Summary: Overlapping Service Outages Planned for October 11-13, 2008
Posted on 10-03-2008
During the period October 11-12, 2008, we need to execute extended maintenance activities in addition to our routine system and Web site maintenance that occurs each weekend. There will also be an impact on certain processing and funding functions on Monday, October 13, 2008, the Columbus Day Federal holiday.
This announcement consolidates information about the affected systems, Web sites, and processing/funding functions into one communication. We present this information in the following order:
Please review all of the information and evaluate impact on your school or organization during the periods when the affected systems, Web sites, and processing/funding functions will be unavailable. We appreciate your patience and understanding as we complete the required activities.
Unavailability of SAIG Enrollment Web Site and FAA Access to CPS Online - October 11-12, 2008
The SAIG Enrollment Web site and FAA Access to CPS Online will undergo maintenance from 7:00 P.M. (ET) on Saturday, October 11, 2008 until 11:00 A.M. (ET) on Sunday, October 12, 2008. During this period, users will be unable to access these Web sites.
Unavailability of COD Processing and COD, Direct Loan Electronic MPN, and TEACH Grant ATS Web Sites - October 12, 2008
The Common Origination and Disbursement (COD) System will undergo maintenance from 1:30 A.M. until 9:00 A.M. (ET) on Sunday, October 12, 2008. In addition, the Student Aid Internet Gateway (SAIG) will be unavailable from 3:00 A.M. until 11:00 A.M. (ET) due to its regular Sunday morning maintenance. These activities will result in outages of certain COD System functionality for a period of time.
COD Web Site and System
Direct Loan Electronic Master Promissory Note Web Site
TEACH Grant Agreement to Serve Web Site
Impact on Processing and Funding Functions - October 13, 2008
On Monday, October 13, 2008, the Columbus Day Federal holiday, there will be an impact on certain processing and funding functions.
Both CPS/SAIG Technical Support and the COD School Relations Center will be open on the holiday. Complete information regarding processing and customer service hours on the holiday is available in the "Columbus Day Federal Holiday Processing and Customer Service Hours" Electronic Announcement on the Information for Financial Aid Professionals (IFAP) Web site.
Again, we appreciate your patience and understanding as we complete the required activities.
If you have questions about the outages affecting the COD System and Web site, the Direct Loan Electronic MPN Web site, or the TEACH Grant ATS Web site, contact the COD School Relations Center 800/474-7268 for Grants or 800/848-0978 for Direct Loans. You may also e-mail CODSupport@acs-inc.com.
If you have questions about the outages affecting the SAIG Enrollment Web site or FAA Access to CPS Online, contact CPS/SAIG Technical Support at 800/330-5947. You may also e-mail CPSSAIG@ed.gov.