Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours

Publication Date: October 3, 2008

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours


Posted on 10-03-2008


Our Federal offices as well as some of our Title IV processors and call centers will be closed on Monday, October 13, 2008 to observe the Columbus Day Federal holiday.

The Central Processing System (CPS) will accept data on Monday, October 13, 2008 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, October 14, 2008.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, October 13, 2008, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, October 14, 2008.

Note: We are planning to execute extended system and Web site maintenance activities on Saturday and Sunday of the holiday weekend. Please refer to the “Overlapping Service Outages Planned for October 11-13, 2008” Electronic Announcement for an explanation of these activities.

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Columbus Day Federal Holiday - Monday, October 13, 2008

Campus-Based Call Center

(877) 801-7168

Closed

COD School Relations Center

  • Direct Loans

  • Grants

  • Applicant Services

(800) 848-0978

(800) 474-7268

(800) 557-7394

Open

Open

Open

CPS/SAIG Technical Support

(800) 330-5947

Open

Common Services for Borrowers

  • Debt Collection Service Info. Center

  • Direct Loan Consolidation

  • Direct Loan Servicing Center

    • Students

    • School Services

  • Conditional Disability Discharge Unit

(800) 621-3115

(800) 557-7392

(800) 848-0979

(888) 877-7658

(888) 869-4169

Open

Open

Open

Open

Open

Research and Customer Care Center for Schools

(800) 433-7327

Closed

eZ-Audit

(877) 263-0780

Closed

Federal Student Aid Information Center

(800) 4-FED-AID

Closed

G5 Hotline

(888) 336-8930

Closed

NSLDS Customer Service

(800) 999-8219

Closed

Ombudsman

(877) 557-2575

Closed

Last Modified: 10/02/2008