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This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Phase out of the sfamail@ncs.ed.gov mailbox

Publication Date: September 18, 2008

Author: Jennifer Douglas, General Manager, Student Aid Awareness and Applicant Services Channel, Federal Student Aid

Summary: Phase out of the sfamail@ncs.ed.gov mailbox

Posted on 09-18-2008

Dear Colleagues,

Starting August 1, 2008, Federal Student Aid Information Center (FSAIC) initiated the phase out of the sfamail@ncs.ed.gov mailbox. Accordingly, Federal Student Aid will remove any remaining references to sfamail@ncs.ed.gov from its websites and publications. Future email inquiries should be mailed to studentaid@ed.gov.

Mail sent to the SFA mailbox (sfamail@ncs.ed.gov)—

  • Starting August 1, 2008 thru September 29, 2008, customers received the following message as an auto-reply to all non-spam inquiries and the message will be forwarded to studentaid@ed.gov.
    • “Thank you for your inquiry. Federal Student Aid is no longer using the sfamail@ncs.ed.gov e-mail address. We have forwarded your inquiry to studentaid@ed.gov, from which you will receive a reply. Please send future inquiries to studentaid@ed.gov.”

    Responses to the inquiry will come from studentaid@ed.gov.

  • Starting October 1, 2008 customers will receive the following message as an auto-reply to all non-spam inquiries.
    • “The mailbox to which you addressed your inquiry (sfamail@ncs.ed.gov) is no longer in service. Please direct your inquiries regarding Federal Student Aid to studentaid@ed.gov. Thank you.”

At this point, there will be no response to the inquiry.

If you have any questions about this announcement, please contact the FSA Call Center at 1-800-4-FED-AID (1-800-4-FED-AID). You may also e-mail studentaid@ed.gov.

Last Modified: 09/17/2008