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Summary: Issue Alert - Network Outage Impacting Access to Certain Federal Student Aid Web sites and Limiting Federal Student Aid Information Center Support Options

Publication Date: September 8, 2008

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Issue Alert - Network Outage Impacting Access to Certain Federal Student Aid Web sites and Limiting Federal Student Aid Information Center Support Options


Posted on 09-08-2008


A network outage that began late on the afternoon of September 8, 2008 is currently preventing access to the following Federal Student Aid Web sites:

  • Direct Loan Electronic Master Promissory Note (MPN)

  • FAA Access to CPS Online

  • Student Aid Internet Gateway (SAIG) Enrollment

  • Student Authentication Network (STAN)

This outage is also preventing Federal Student Aid Information Center (FSAIC) representatives from accessing Federal Student Aid mainframe systems to address applicant data inquiries.

We are working diligently to resolve this outage and apologize for the inconvenience it may cause. We will post another announcement on the Information for Financial Aid Professionals (IFAP) Web site as soon as we have additional information.

Last Modified: 09/07/2008