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Summary: G5 Implementation Update #7 - Marked Improvement in G5 Web Site Performance

Publication Date: December 31, 2007

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: G5 Implementation Update #7 - Marked Improvement in G5 Web Site Performance


Posted on 12-31-2007


As communicated in a December 17, 2007 Electronic Announcement posted on the Information for Financial Aid Professionals (IFAP) Web site, the Department of Education (the Department) has implemented Phase 1 of G5, which replaces the GAPS e-Payments functionality that was used by schools to draw down Campus-Based, Academic Competitiveness Grant (ACG), National Science and Mathematics Access to Retain Talent Grant (National SMART Grant), Federal Pell Grant (Pell Grant), and William D. Ford Federal Direct Loan (Direct Loan) funds.

During the period December 17-28, 2007, performance issues with the G5 Web site affected users' ability to access the G5 system and/or execute transactions. As a result, payments may have been delayed one day.

The Department's technical experts have worked diligently to resolve the issues, and, as a result, there has been marked improvement in the performance of the G5 Web site. The Department will continue to closely monitor the Web site's performance and will inform users if there are any major impacts on performance in the future.

The Department sincerely regrets any inconvenience these issues caused users. Thank you for your patience and understanding as we worked to resolve them.

Additional information about G5 Web site (https://www.g5.gov/) registration, online training, and questions is provided below.

G5 Web Site Registration

All users will need to register before they can access the G5 Web site. To register, first determine your user status and then complete the applicable steps outlined below.

User Who Was Previously Registered for GAPS e-Payments Functionality

Step 1:

Go to the G5 Web site at https://www.g5.gov/.

Step 2:

Under the yellow "Login to G5" box, click on the "Existing e-Payments user?
Register Here" link.

Step 3:

Complete the information requested on the subsequent screens.

User Who Was Not Previously Registered for GAPS e-Payments Functionality or G5

Step 1:

Go to the G5 Web site at https://www.g5.gov/.

Step 2:

Under the yellow "Login to G5" box, click on the "Not registered? Sign Up" link.

Step 3:

Complete the information requested on the subsequent screens.

G5 Web Site Training

Training on how to use the G5 Web site and all G5 processes is available on the Web site. To access the online training, complete the following steps:

Step 1:

Go to the G5 Web site at https://www.g5.gov/.

Step 2:

In the blue menu bar at the top of the page, click on the "Help" link.

Step 3:

Click on the "Launch Help - Internet Explorer" link and complete the training.

Contact Information

If you have any questions about G5, contact the G5/GAPS Hotline at 888/336-8930 or e-mail G5admin@ed.gov.

Last Modified: 12/30/2007