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(Campus-Based) Summary: G5 Implementation Update #6 - Change in Service Outage Start Time on December 19, 2007

Posted Date:December 19, 2007

Author: William Leith, Service Director, Program Management, Federal Student Aid

Summary: G5 Implementation Update #6 - Change in Service Outage Start Time on December 19, 2007

As we communicated in a December 17, 2007 Electronic Announcement posted on the Information for Financial Aid Professionals (IFAP) Web site, the Department of Education (the Department) has implemented Phase 1 of G5, which replaces the GAPS e-Payments functionality that was used by schools to draw down Campus-Based, Academic Competitiveness Grant (ACG), National Science and Mathematics Access to Retain Talent Grant (National SMART Grant), Federal Pell Grant (Pell Grant), and William D. Ford Federal Direct Loan (Direct Loan) funds.

In a December 18, 2007 Electronic Announcement posted on the IFAP Web site, we informed you that performance issues with the G5 Web site (inability to connect to the G5 Web site, slow response time, and/or session time out) are continuing to occur. These performance issues are affecting users' ability to access the G5 system and/or execute transactions. As a result, payments may be delayed one day.

In the December 18th Electronic Announcement, we informed you that the Department's technical experts are working diligently on this problem and will need to complete network maintenance. Originally, the outage necessary to complete the network maintenance was scheduled to start at 4:00 P.M. (ET) on Wednesday, December 19, 2007. However, we will be able to delay the start of this outage until 7:00 P.M. (ET) on December 19th.

This means that the G5 Web site will be unavailable to users from 7:00 P.M. (ET) on Wednesday, December 19, 2007 until 6:00 A.M. (ET) on Thursday, December 20, 2007.

Other than during the service outage period noted above, users may wish to access the system during early or late hours when user traffic is reduced.

We sincerely regret any inconvenience these issues may cause you and assure you that we are working to remedy the situation as quickly as possible. Thank you for your continued patience and understanding.

Additional information about G5 Web site (https://www.g5.gov/) registration, online training, and questions is provided below.

G5 Web Site Registration

All users will need to register before they can access the G5 Web site. To register, first determine your user status and then complete the applicable steps outlined below.

User Who Was Previously Registered for GAPS e-Payments Functionality

Step 1:

Go to the G5 Web site at https://www.g5.gov/.

Step 2:

Under the yellow "Login to G5" box, click on the "Existing e-Payments user?
Register Here" link.

Step 3:

Complete the information requested on the subsequent screens.


User Who Was Not Previously Registered for GAPS e-Payments Functionality or G5

Step 1:

Go to the G5 Web site at https://www.g5.gov/.

Step 2:

Under the yellow "Login to G5" box, click on the "Not registered? Sign up" link.

Step 3:

Complete the information requested on the subsequent screens.

G5 Web Site Training

Training on how to use the G5 Web site and all G5 processes is available on the Web site. To access the online training, complete the following steps:

Step 1:

Go to the G5 Web site at https://www.g5.gov/.

Step 2:

In the blue menu bar at the top of the page, click on the "Help" link.

Step 3:

Click on the "Launch Help - Internet Explorer" link and complete the training.

Contact Information

If you have any questions about G5, contact the G5/GAPS Hotline at 888/336-8930 or e-mail G5admin@ed.gov.

Last Modified: 12/18/2007