Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Day Before Christmas Day, Christmas Day, and New Year's Day Federal Holiday Processing and Customer Service Hours

Publication Date: December 14, 2007

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Day Before Christmas Day, Christmas Day, and New Year's Day Federal Holiday Processing and Customer Service Hours


Posted on 12-14-2007


By Executive Order, our Federal Offices will be closed on Monday, December 24, 2007, the day before Christmas Day. Our Title IV processors and call centers will be closed or operate on modified schedules on this day.

In addition, our Federal offices as well as our Title IV processors and call centers will be closed on Tuesday, December 25, 2007 to observe the Christmas Day Federal holiday and again on Tuesday, January 1, 2008 to observe the New Year's Day Federal holiday.

The Central Processing System (CPS) will accept data on Monday, December 24, 2007, Tuesday, December 25, 2007, and Tuesday, January 1, 2008, but will not process new Institutional Student Information Records (ISIRs) until Wednesday, December 26, 2007 and Wednesday, January 2, 2008, respectively. The 2008-2009 FAFSA on the Web application will be available to students and parents beginning on January 1, 2008.

The Common Origination and Disbursement (COD) School Relations Center will close at 3:00 P.M. (ET) on Monday, December 24, 2007 and Monday, December 31, 2007. In both cases, the COD School Relations Center will reopen at 8:00 A.M. (ET) on the next business day-Wednesday, December 26, 2007 and Wednesday, January 2, 2008, respectively.

The COD System will accept and process data from schools and send back responses/acknowledgments on Monday, December 24, 2007, Tuesday, December 25, 2007, and Tuesday, January 1, 2008, but schools will not be able to receive any Federal funds on those days. Requests for changes in funding levels and for funds will not be processed until Wednesday, December 26, 2007 and Wednesday, January 2, 2008, respectively.

All Federal Student Aid Web sites will remain operational on the holidays.

Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Day Before Christmas Day - Monday, December 24, 2007

Status on Christmas Day Federal Holiday - Tuesday, December 25, 2007

Status on New Year's Day Federal Holiday - Tuesday, January 1, 2008

Campus-Based Call Center

(877) 801-7168

Closed

Closed

Closed

COD School Relations Center

  • Direct Loans

  • Grants

  • Applicant Services



(800) 848-0978

(800) 474-7268

(800) 557-7394

Open


8:00 A.M. until 3:00 P.M. (ET)

Closed

Closed

CPS/ SAIG Technical Support

(800) 330-5947

Closed

Closed

Closed

Common Services for Borrowers

  • Debt Collection Service Info. Center

  • Direct Loan Consolidation

  • Direct Loan Servicing Center

    • Students

    • School Services

  • Conditional Disability Discharge Unit



(800) 621-3115



(800) 557-7392

(800) 848-0979

(888) 877-7658

(888) 869-4169

Open

8:00 AM to 4:00 PM EST


8:00 AM to 4:00 PM EST

8:00 AM to 6:00 PM EST

Closed

Closed

Research and Customer Care Center for Schools

(800) 433-7327

Closed

Closed

Closed

eZ-Audit

(877) 263-0780

Closed

Closed

Closed

Federal Student Aid Information Center

(800) 4FED-AID

Closed

Closed

Open

G5 Hotline

(888) 336-8930

Closed

Closed

Closed

NSLDS Customer Service

(800) 999-8219

Closed

Closed

Closed

Ombudsman

(877) 557-2575

Closed

Closed

Open

Last Modified: 12/13/2007