Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Thanksgiving Day Federal Holiday Processing and Customer Service Hours

Publication Date: November 9, 2007

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Thanksgiving Day Federal Holiday Processing and Customer Service Hours

Posted on 11-09-2007

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Thursday, November 22, 2007 to observe the Thanksgiving Day Federal holiday. In addition, some of the Title IV processors and call centers will be closed on Friday, November 23, 2007.

The Central Processing System (CPS) will accept data on Thursday, November 22, 2007 and Friday, November 23, 2007 but will not process new Institutional Student Information Records (ISIRs) until Monday, November 26, 2007 .

The Common Origination and Disbursement (COD) School Relations Center will close at 3:00 P.M. (ET) on Wednesday, November 21, 2007 and reopen at 8:00 A.M. (ET) on Friday, November 23, 2007.

The COD System will accept and process data from schools and send back responses/acknowledgments on Thursday, November 22, 2007 , but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Friday, November 23, 2007 .

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Thanksgiving Day Federal Holiday - Thursday, November 22, 2007

Status on Friday, November 23, 2007 (the day after Thanksgiving Day)

Campus-Based Call Center

(877) 801-7168

Closed

Open

COD School Relations Center

DL --
(800) 848-0978
Grants --
(800) 474-7268
Applicant Services -- (800) 557-7394

Closed

Open

CPS/ SAIG Technical Support

(800) 330-5947

Closed

Closed

Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center
- Students
- School Services
- Conditional Disability Discharge Unit



(800) 621-3115
(800) 557-7392

(800) 848-0979
(888) 877-7658
(888) 869-4169



Closed
Closed

Closed
Closed
Closed



Open
Open

Open
Open
Open

Research and Customer Care Center for Schools

(800) 433-7327

Closed

Open

eZ-Audit

(877) 263-0780

Closed

Open

Federal Student Aid Information Center

4FED-AID

Closed

Open

Grant Administration & Payment system (GAPS) Hotline

(888) 336-8930

Closed

Open

NSLDS Customer Service

(800) 999-8219

Closed

Closed

Ombudsman

(877) 557-2575

Closed

Open

Last Modified: 11/08/2007