Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours

Publication Date: September 28, 2007

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours

Posted on 09-28-2007

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Monday, October 8, 2007 to observe the Columbus Day Federal holiday.

The Central Processing System (CPS) will accept data on Monday, October 8, 2007 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, October 9, 2007.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, October 8, 2007, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, October 9, 2007.

Note: We are planning to execute a COD System maintenance activity on Sunday, October 7, 2007 of the holiday weekend. Please refer to the "COD Processing Update" posted on the COD Web site for an explanation of this activity.

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or Processing Center

Telephone Number

Status on Columbus Day Federal Holiday - Monday, October 8, 2007

Campus-Based Call Center

(877) 801-7168

Closed

COD School Relations Center

DL -- (800) 848-0978
Grants -- (800) 474-7268
Applicant Services -- (800) 557-7394

Open

CPS/ SAIG Technical Support

(800) 330-5947

Open

Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center
- Students
- School Services
- Conditional Disability Discharge Unit


(800) 621-3115
(800) 557-7392

(800) 848-0979
(888) 877-7658
(888) 869-4169


Open
Open

Open
Open
Open

Research and Customer Care Center for Schools

(800) 433-7327

Closed

eZ-Audit

(877) 263-0780

Closed

Federal Student Aid Information Center

4FED-AID

Closed

Grant Administration & Payment system (GAPS) Hotline

(888) 336-8930

Closed

NSLDS Customer Service

(800) 999-8219

Open

Ombudsman

(877) 557-2575

Closed

Last Modified: 09/27/2007