Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Memorial Day Federal Holiday Processing and Customer Service Hours

Publication Date: May 18, 2007

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Memorial Day Federal Holiday Processing and Customer Service Hours

Posted on 05-18-2007

Our Federal offices as well as our Title IV processors and call centers will be closed on Monday, May 28, 2007 to observe the Memorial Day Federal holiday.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, May 28, 2007, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, May 29, 2007.

Note: We are planning to execute a COD System maintenance activity on Sunday, May 27, 2007 of the holiday weekend. Please refer to the “Impact on COD Processing May 27-28, 2007” Electronic Announcement that explains this activity.

The Central Processing System (CPS) will accept data on Monday, May 28, 2007 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, May 29, 2007.

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or
Processing Center
Telephone NumberStatus on Memorial Day
Federal Holiday -
Monday, May 28, 2007
Campus-Based Call Center(877) 801-7168Closed
COD School Relations CenterDL -- (800) 848-0978
Grants -- (800) 474-7268
Applicant Services --
(800) 557-7394
CPS/ SAIG Technical Support(800) 330-5947Closed
Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center -- Students
-- School Services
Conditional Disability Discharge Unit
(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658
(888) 869-4169
Research and Customer Care Center for
(800) 433-7327Closed
eZ-Audit(877) 263-0780Closed
Federal Student Aid Information Center(800) 4-FED-AIDClosed
Grant Administration & Payment system
(GAPS) Hotline
(888) 336-8930Closed
NSLDS Customer Service(800) 999-8219Closed
Ombudsman(877) 557-2575Closed

Last Modified: 05/17/2007