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Summary: Impact on COD Processing May 27-28, 2007

Publication Date: May 18, 2007

Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Impact on COD Processing May 27-28, 2007

Posted on 05-17-2007

We are planning to execute a Common Origination and Disbursement (COD) System maintenance activity on May 27, 2007. This activity will result in outages of certain COD System functionality for a period of time. We appreciate your patience and understanding as we complete this important activity. In addition, funding requests will not be processed on May 28, 2007, the Memorial Day Federal holiday.

Below we explain how this activity and the holiday will impact COD System availability and processing. Please review this information to determine if processing at your school will be affected.

COD System Maintenance

On Sunday, May 27, 2007, we will perform system maintenance on the COD System. In addition, the Student Aid Internet Gateway (SAIG) will be unavailable from 3:00 A.M. until 11:00 A.M. (ET) on May 27th due to its regular Sunday morning maintenance.

For Grant and Direct Loan Participants-

  • The COD Web site will be unavailable for users to submit or retrieve data from 1:30 A.M. until 8:00 A.M. (ET).
  • Batches submitted by schools via the SAIG between 1:30 A.M. and 3:00 A.M. (ET) will be held and not acknowledged back to schools until after the SAIG comes back up at 11:00 A.M. (ET).
  • Schools attempting to transmit batches via the SAIG between 3:00 A.M. and 11:00 A.M. (ET) will receive an error message informing them that the SAIG is unavailable and that the data must be transmitted at a later time.

For Direct Loan Participants-

  • The Direct Loan Electronic Master Promissory Note (MPN) Web site will be unavailable for an extended period of time from 1:30 A.M. until 11:00 A.M. (ET). Individuals will not be able to complete or retrieve MPNs during this extended period.
  • Individuals starting the process by 12:30 A.M. (ET) will be able to complete their MPNs before the Web site becomes unavailable. Individuals attempting to access the Web site after the cutoff time will see a Web site maintenance message and will not be able to start the process or retrieve an existing MPN.

Memorial Day Federal Holiday

Monday, May 28, 2007 is the Memorial Day Federal holiday.

For Grant and Direct Loan Participants-

  • The COD School Relations Center will be closed.
  • The COD System will accept and process data from schools and send back responses/acknowledgements, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, May 29th.

Complete information regarding processing and customer service hours for COD and other Federal Student Aid/Department of Education call centers on the holiday is posted in the "Memorial Day Federal Holiday Processing and Customer Service Hours" Electronic Announcement.

Contact Information

If you have any questions about this announcement, contact the COD School Relations Center at 800/4PGRANT (800/474-7268) for ACG, National SMART Grant, and Pell Grant or 800/848-0978 for Direct Loan. You may also e-mail CODSupport@acs-inc.com.

Last Modified: 05/16/2007