Publication Date: February 9, 2007
Author: G. Kay Jacks, General Manager, Application, Operations and Delivery Services, Federal Student Aid
Summary: SAIG Mailbox Lockout
Posted on 02-09-2007
The SAIG (Student Aid Internet Gateway) is pleased to announce a change in security procedures to the SAIG/EDconnect network invalid password lock-out procedure.
The SAIG system will continue to lock user mailboxes after three consecutive incorrect login attempts, but instead of requiring users to contact CPS/SAIG Technical Support to have their mailboxes unlocked, the SAIG system will now automatically clear all locks after 30 minutes.
This change will enable users to correct their mailbox (network) passwords in EDconnect and TDClient/EAClient, or to locate and enter the correct password for the SAIG Portal (http://SAIGportal.ed.gov), and try again without having to contact CPS/SAIG Technical Support. CPS/SAIG Technical Support will still be available to reset mailbox passwords if necessary.
This change is effective immediately and applies to all participants accessing data on the SAIG system.
If you have any questions about this information, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806), or by e-mail at CPSSAIG@ed.gov.