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Summary: Impact on COD Processing January 13-15, 2007

Publication Date: January 5, 2007

Author: G. Kay Jacks, General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Impact on COD Processing January 13-15, 2007

Posted on 01-05-2007

We are planning to execute two Common Origination and Disbursement (COD) System upgrade and maintenance activities during the period January 13-14, 2007. These activities will result in outages of certain COD System functionality for varying periods of time. We appreciate your patience and understanding as we complete these important activities. In addition, funding requests will not be processed on January 15, 2007, the Birthday of Martin Luther King, Jr. Federal holiday.

Below we explain how these activities and the holiday will impact COD System availability and processing. Please review this information to determine if processing at your school will be affected.

COD System Upgrade and Maintenance

During the period January 13-14, 2007, we will 1) complete an upgrade of the COD Web site that will improve the internal network environment and 2) perform routine system maintenance on the COD System. In addition, the Student Aid Internet Gateway (SAIG) will be unavailable from 3:00 A.M. until 11:00 A.M. (ET) on January 14th due to its regular Sunday morning maintenance.

For Grant and Direct Loan Participants-

  • The COD Web site will be unavailable for users to submit or retrieve data from 8:00 A.M. (ET) on Saturday, January 13th until 12:00 P.M. (ET) on Sunday, January 14th.
Note: Due to the nature of the upgrade work, we will not be able to post an informational message on the COD Web site during the outage. Users attempting to access the COD Web site during the outage will receive a "page not found" or similar error message.
  • Batches submitted by schools via the SAIG between 2:00 A.M. and 3:00 A.M. (ET) on Sunday, January 14th will be held and not acknowledged back to schools until after the SAIG comes back up at 11:00 A.M. (ET) on that day.
  • Schools attempting to transmit batches via the SAIG between 3:00 A.M. and 11:00 A.M. (ET) on Sunday, January 14th will receive an error message informing them that the SAIG is unavailable and that the data must be transmitted at a later time.

For Direct Loan Program Participants-

  • The Direct Loan Electronic Master Promissory Note (MPN) Web site will be unavailable for an extended period of time from 2:00 A.M. until 11:00 A.M. (ET) on Sunday, January 14th. Borrowers will not be able to complete or retrieve MPNs during this extended period.
  • As a reminder, the Direct Loan Electronic MPN Web site is unavailable every Sunday morning from 5:00 A.M. until 11:00 A.M. (ET) while routine maintenance is performed. During this period, borrowers are not able to complete new MPNs electronically or retrieve existing MPNs that were completed electronically.

Birthday of Martin Luther King, Jr. Federal Holiday

Monday, January 15, 2007 is the Birthday of Martin Luther King, Jr. Federal holiday.

For Grant and Direct Loan Participants:

  • The COD School Relations Center will be open from 8:00 A.M. (ET) until 8:00 P.M. (ET) on Monday, January 15th.
  • The COD System will accept and process data from schools and send back responses/acknowledgements on Monday, January 15th. However, requests for changes in funding levels and for funds will not be processed until Tuesday, January 16th.

Complete information regarding processing and customer service hours for COD and other Federal Student Aid/Department of Education call centers on the holiday will be posted on the IFAP Web site .

Contact Information

If you have any questions about this announcement, contact the COD School Relations Center at 800/4PGRANT (800/474-7268) for ACG, National SMART Grant, and Pell Grant or 800/848-0978 for Direct Loan. You may also e-mail CODSupport@acs-inc.com.

Last Modified: 01/04/2007