Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Veterans Day Federal Holiday Processing and Customer Service Hours

Publication Date: November 3, 2006

Author: G. Kay Jacks, General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Veterans Day Federal Holiday Processing and Customer Service Hours

Posted on 11-03-2006

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Friday, November 10, 2006 to observe the Veterans Day Federal holiday.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Friday, November 10, 2006, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Monday, November 13, 2006.

The Central Processing System (CPS) will accept data on Friday, November 10, 2006 but will not process new Institutional Student Information Records (ISIRs) until Monday, November 13, 2006.

Reminder: As explained in an Electronic Announcement posted on October 31, 2006, the Student Aid Internet Gateway (SAIG) will be unavailable due to maintenance from 12:01 A.M. (ET) on Saturday, November 11, 2006 until 2:00 P.M. (ET) on Sunday, November 12, 2006. During this period, schools will not be able to use the SAIG to send data to or receive data from Federal Student Aid computer systems. Refer to the October 31st announcement for additional information.

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or Processing Center Telephone Number

Status on Veterans Day Federal Holiday - Friday, November 10, 2006

Campus-Based Call Center (877) 801-7168 Closed
COD School Relations Center DL -- (800) 848-0978
Grants -- (800) 4PGRANT
Applicant Services -- (800) 557-7394
CPS/SAIG Technical Support (800) 330-5947 Open
Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center -- Students
-- School Services
Conditional Disability Discharge Unit

(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658
(888) 869-4169

Research and Customer Care Center for Schools (800) 433-7327 Closed
eZ-Audit (877) 263-0780 Closed
Federal Student Aid Information Center (800) 4FED-AID Closed
Grant Administration & Payment System (GAPS) Hotline (888) 336-8930 Closed
NSLDS Customer Service (800) 999-8219 Open
Ombudsman (877) 557-2575 Closed

Last Modified: 11/02/2006