Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours

Publication Date: September 29, 2006

Author: G. Kay Jacks, General Manager, Application, Operations and Delivery Services, Federal Student Aid

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours

Posted on 09-29-2006

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Monday, October 9, 2006 to observe the Columbus Day Federal holiday.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, October 9, 2006, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, October 10, 2006.

Reminder: In addition to no Federal funds being available on Monday, October 9, 2006, we will be completing our transition to a new financial operating environment. As explained in an Electronic Announcement posted on August 23, 2006 , we expect financial processing backlogged during the transition to be caught up by Thursday, October 12, 2006.

The Central Processing System (CPS) will accept data on Monday, October 9, 2006 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, October 10, 2006.

All Federal Student Aid Web sites will remain operational on the holiday.

Federal Student Aid Customer Service or Processing Center Telephone Number

Status on Columbus Day Federal Holiday - Monday, October 9, 2006

Campus-Based Call Center(877) 801-7168Closed
COD School Relations CenterDL -- (800) 848-0978
Grants -- (800) 474-7268
Applicant Services --
(800) 557-7394
CPS/SAIG Technical Support(800) 330-5947Open
Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center -- Students
-- School Services
Conditional Disability Discharge Unit

(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658
(888) 869-4169

Research and Customer Care Center for Schools(800) 433-7327Closed
eZ-Audit(877) 263-0780 Closed
Federal Student Aid Information Center(800) 4FED-AIDClosed
Grant Administration & Payment System (GAPS) Hotline (888) 336-8930Closed
NSLDS Customer Service (800) 999-8219Closed
Ombudsman (877) 557-2575 Closed

Last Modified: 09/28/2006