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Summary: COD System Customer Satisfaction Survey

Publication Date: June 26, 2006

Author: G. Kay Jacks, General Manager, FSA Application, School Eligibility and Delivery Services

Summary: COD System Customer Satisfaction Survey

Posted on 06-26-2006

It is time for the annual Common Origination and Disbursement (COD) System Customer Satisfaction Survey. Discovery Research Group, an independent contractor, will begin conducting the telephone survey within the next few weeks. A random sample of schools will be contacted and asked to complete the survey. If your school is contacted, the survey should take no more than 10 minutes to complete.

We realize that this is a busy time of year at your school, but feedback from our customers is important for improving the quality of our COD System products and services.

We appreciate the assistance of all schools that complete the survey and thank you in advance for taking the time to help us. If you have any questions about the survey, contact the COD School Relations Center at 800/4PGRANT for Pell Grant or 800/848-0978 for Direct Loan. You may also e-mail

Last Modified: 06/25/2006