Publication Date: March 1, 2006
Author: General Manager Program Operations Channel, FSA
Summary: FAFSA on the Web Service Issue
Posted on 03-01-2006
Federal Student Aid would like to alert you to an issue that affected FAFSA on the Web users during the evening of February 28, 2006. While we surpassed all previous single-day records (over 204,490 applications were successfully submitted online), we also experienced a significant degradation of service between 8:40 p.m. and 11:40 p.m. Eastern Time, which caused many FAFSA on the Web sessions to time-out during the application process.
As a result of last night's service degradation, and as we continue to receive high volumes of applications during the 2006-07 peak application period, we have invoked all processing contingencies. While we do not anticipate further problems, we will continue to closely monitor system performance and alert the community if we experience any further issues.
Students whose sessions timed-out before they were able to submit their applications did not lose data and can retrieve and continue working on their FAFSAs. Students can select "Continue Working on a Saved FAFSA" under the "Filling Out a FAFSA" section on the FAFSA on the Web home page (www.fafsa.ed.gov).
Again, as we continue through peak application processing we will inform you of any other issues that arise.
If your students have any questions about this issue, the Federal Student Aid Information Center (FSAIC) is available for assistance at 800/4-FED-AID. If you have any questions, please contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806), or by e-mail at CPSSAIG@ed.gov.