Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Washington's Birthday Federal Holiday Processing and Customer Service Hours

Publication Date: February 10, 2006

Author: G. Kay Jacks, General Manager, FSA Application, School Eligibility and Delivery Services

Summary: Washington's Birthday Federal Holiday Processing and Customer Service Hours

Posted on 02-10-2006

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Monday, February 20, 2006 to observe the Washington's Birthday Federal holiday.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, February 20, 2006, but schools will not be able to receive any Federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, February 21, 2006.

Note: We are planning to execute two major COD System upgrade and maintenance activities over the Washington's Birthday weekend. Please refer to the "Impact on COD Processing February 17-21, 2006" announcement that explains these activities.

The Central Processing System (CPS) will accept data on Monday, February 20, 2006 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, February 21, 2006.

All Federal Student Aid Web sites will remain operational over the holidays.

Federal Student Aid Customer Service or Processing Center Telephone Number

Status on Washington's Birthday Federal Holiday - Monday, February 20, 2006

Campus-Based Call Center (877) 801-7168 Closed

Common Origination & Disbursement (COD)
School Relations Center

DL -- (800) 848-0978
Pell -- (800) 4PGRANT
Applicant Services -- (800) 557-7394
Central Processing System (CPS)/ SAIG Technical Support (800) 330-5947 Open
Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center -- Students
-- School Services
Conditional Disability Discharge Unit

(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658
888) 869-4169

Research and Customer Care Center for Schools (800) 433-7327 Closed
eZ-Audit (877) 263-0780 Closed
Federal Student Aid Information Center (800) 4FED-AID Open
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed
NSLDS Customer Service (800) 999-8219 Closed
Ombudsman (877) 557-2575 Open


Last Modified: 02/09/2006