Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Christmas and New Year's Federal Holiday Processing and Customer Service Hours

Publication Date: December 16, 2005

Author: G. Kay Jacks, General Manager, FSA Application, School Eligibility and Delivery Services

Summary: Christmas and New Year's Federal Holiday Processing and Customer Service Hours

Posted on 12-16-2005

Our Federal offices as well as our Title IV processors and call centers will be closed on Monday, December 26, 2005 to observe the Christmas Federal Holiday and again on Monday, January 2, 2006 to observe the New Year's Federal Holiday. (Note: Since Christmas Day and New Year's Day both fall on a Sunday, the following business day is observed for the holiday.)

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, December 26, 2005 and on Monday, January 2, 2006, but schools will not be able to receive any Federal funds on those days.

The Central Processing System (CPS) will accept data on Monday, December 26, 2005 and on January 2, 2006 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, December 27, 2005 and January 3, 2006 respectively. The 2006-2007 FAFSA on the Web application will be available to students and parents beginning on January 1, 2006.

All Federal Student Aid Web sites will remain operational over the holidays.

Federal Student Aid Customer Service or Processing Center Telephone Number Status on Christmas Holiday - Monday, December 26, 2005

Status on New Year's Holiday, Monday, January 2, 2006

Campus-Based Call Center (877) 801-7168 Closed Closed

Common Origination & Disbursement (COD)
School Relations Center

DL -- (800) 848-0978
Pell -- (800) 4PGRANT
Applicant Services -- (800) 557-7394
Closed
Closed
Closed
Closed
Closed
Closed
Central Processing System (CPS)/ SAIG Technical Support (800) 330-5947 Closed Closed
Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center -- Students
-- School Services
Conditional Disability Discharge Unit

(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658
888) 869-4169

Closed
Closed
Closed
Closed
Closed

Closed
Closed
Closed
Closed
Closed
Customer Service Call Center for Schools (800) 433-7327 Closed Closed
eZ-Audit (877) 263-0780 Closed Closed
Federal Student Aid Information Center (800) 4FED-AID Closed Closed
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed Closed
NSLDS Customer Service (800) 999-8219 Closed Closed
Ombudsman (877) 557-2575 Closed Closed