Summary: Veterans Day Federal Holiday Processing and Customer Service Hours

Publication Date: November 4, 2005

Author: G. Kay Jacks, General Manager, Federal Student Aid Application, School Eligibility and Delivery Services

Posted on 11-04-2005

Our Federal offices as well as some of our Title IV processors and call centers will be closed on Friday, November 11, 2005 to observe the Veterans Day Federal Holiday.

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Friday, November 11, 2005, but schools will not be able to receive any Federal funds on that day.

The Central Processing System (CPS) will accept data on Friday, November 11, 2005 but will not process new Institutional Student Information Records (ISIRs) until Monday, November 14, 2005.

All Federal Student Aid Web sites will remain operational over the holidays.

Federal Student Aid Customer Service or Processing Center	Telephone Number	Status on Veterans Day - Friday, November 11, 2005
Campus-Based Call Center	(877) 801-7168	Closed
Common Origination & Disbursement (COD) School Relations Center	DL -- (800) 848-0978 Pell -- (800) 4PGRANT Applicant Services -- (800) 557-7394	Open Open Open
Central Processing System (CPS)/ SAIG Technical Support	(800) 330-5947	Open
Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center -- Students -- School Services Conditional Disability Discharge Unit	(800) 621-3115 (800) 557-7392 (800) 848-0979 (888) 877-7658 888) 869-4169	Open Open Open Open Open
Customer Service Call Center for Schools	(800) 433-7327	Closed
eZ-Audit	(877) 263-0780	Closed
Federal Student Aid Information Center	(800) 4FED-AID	Closed
Grant Administration & Payment system (GAPS) Hotline	(888) 336-8930	Closed
NSLDS Customer Service	(800) 999-8219	Closed
Ombudsman	(877) 557-2575	Closed

Maintained for Historical Purposes

Summary: Veterans Day Federal Holiday Processing and Customer Service Hours