Publication Date: August 26, 2005
Author: G. Kay Jacks, General Manager, FSA Application, School Eligibility and Delivery Services
Summary: Labor Day Federal Holiday Processing and Customer Service Hours
Posted on 08-26-2005
Our Federal offices as well as our Title IV processors and call centers will be closed on Monday, September 5, 2005 to observe the Labor Day Federal Holiday.
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, September 5, 2005 but schools will not be able to receive any Federal funds on that day.
The Central Processing System (CPS) will accept data on Monday, September 5, 2005 but will not process new Institutional Student Information Records (ISIRs) until Tuesday, September 6, 2005.
All FSA Web sites will remain operational over the holidays.
| FSA Customer Service or Processing Center | Telephone Number | Labor Day Holiday |
| Campus-Based Call Center | (877) 801-7168 | Closed |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell -- (800) 4PGRANT Applicant Services -- (800) 557-7394 | Closed |
| Central Processing System (CPS)/ SAIG Technical Support | (800) 330-5947 | Closed |
| Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center -- Students -- School Services Conditional Disability Discharge Unit | (800) 621-3115 (800) 557-7392 (800) 848-0979 (888) 877-7658 888) 869-4169 | Closed Closed Closed Closed Closed |
| Customer Service Call Center for Schools | (800) 433-7327 | Closed |
| E-Z Audit | (877) 263-0780 | Closed |
| Federal Student Aid Information Center | (800) 4FED-AID | Closed |
| Grant Administration & Payment system (GAPS) Hotline | (888) 336-8930 | Closed |
| NSLDS Customer Service | (800) 999-8219 | Closed |
| Ombudsman | (877) 557-2575 | Closed |