Publication Date: February 17, 2005
Author: General Manager, FSA Application, School Eligibility and Delivery Services
Summary: George Washington's Birthday Federal Holiday Processing and Customer Service Hours
Posted on 02-17-2005
Our Federal offices as well as some of our Title IV processors and call centers will be closed on Monday, February 21, 2005 to observe George Washington's Birthday Federal Holiday.
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgements on Monday, February 21, 2005. However, requests for changes in funding levels and for funds will not be processed until Tuesday, February 22, 2005. Note that this also applies to requests for changes in funding levels and for funds received after 10:00 AM (ET) on Friday, February 18, 2005.
The CPS system will be accepting data on Monday, February 21, 2005, but will not compute new ISIRs until Tuesday, February 22, 2005.
All FSA Websites will remain operational over the holidays.
George Washington's Birthday Holiday - Monday, February 21, 2005 | ||
Campus-Based Call Center | (877) 801-7168 | Closed |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell - (800) 4PGRANT Applicant Services (800) 557-7394 | Open |
Central Processing System (CPS)/ SAIG Technical Support | (800) 330-5947 | Open |
Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center -Students -- School Services | (800) 621-3115 (800) 557-7392 (800) 848-0979 (888) 877-7658 | Open Open Open Open |
Conditional Disability Discharge Unit | (888) 869-4169 | Open |
Customer Service Call Center for Schools | (800) 433-7327 | Closed |
E-Z Audit | (877) 263-0780 | Closed |
Federal Student Aid Information Center | (800) 4FED-AID | Open |
Grant Administration & Payment system (GAPS) Hotline | (888) 336-8930 | Closed |
NSLDS Customer Service | (800) 999-8219 | Closed |
Ombudsman | (877) 557-2575 | Open |