Publication Date: January 14, 2005
Author: General Manager, FSA Application, School Eligibility and Delivery Services
Summary: Martin Luther King, Jr. Federal Holiday and Presidential Inauguration Processing and Customer Service Hours
Posted on 01-14-2005
Our Federal offices will be closed on Monday, January 17, 2005 to observe the Martin Luther King, Jr. Federal Holiday. Additionally, the Federal offices located in Washington, DC will be closed on Thursday, January 20, 2005 for the Presidential Inauguration activities. Some of the call centers and Title IV processors will also be closed on these days. See the schedule below for the various centers' operation status.
The COD System will accept and process data from schools and send back responses/acknowledgements on January 17, 2005. However, requests for changes in funding levels and for funds will not be processed until Tuesday, January 18, 2005. Note that this also applies to requests for changes in funding levels and for funds received after 10:00 AM (ET) on January 14, 2005.
The COD System will accept and process data from schools and send back responses/acknowledgements on January 20, 2005. However, requests for changes in funding levels and for funds will not be processed until Friday, January 21, 2005. Note that this also applies to requests for changes in funding levels and for funds received after 10:00 AM (ET) on January 19, 2005.
The CPS system will be accepting data on Monday, January 17, 2005, but will not compute new ISIRs until Tuesday, January 18, 2005.
All FSA Websites will remain operational over the holidays.
Martin Luther King, Jr. Holiday - Monday, January 17, 2005 | Presidential Inauguration - Thursday, January 20, 2005 | ||
Campus-Based Call Center | (877) 801-7168 | Closed | Open |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell - (800) 4PGRANT Applicant Services (800) 557-7394 | Open | Open |
Central Processing System (CPS)/ SAIG Technical Support | (800) 330-5947 | Closed | Open |
Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center -Students -- School Services | (800) 621-3115 (800) 557-7392 (800) 848-0979 (888) 877-7658 | Open Open Open Open |
|
Conditional Disability Discharge Unit | (888) 869-4169 | Open | Open |
Customer Service Call Center for Schools | (800) 433-7327 | Closed | Closed |
E-Z Audit | (877) 263-0780 | Closed | Closed |
Federal Student Aid Information Center | (800) 4FED-AID | Open | Open |
Grant Administration & Payment system (GAPS) Hotline | (888) 336-8930 | Closed | Closed |
NSLDS Customer Service | (800) 999-8219 | Closed | Open |
Ombudsman | (877) 557-2575 | Open | Open |