Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Martin Luther King, Jr. Federal Holiday and Presidential Inauguration Processing and Customer Service Hours

Publication Date: January 14, 2005

Author: General Manager, FSA Application, School Eligibility and Delivery Services

Summary: Martin Luther King, Jr. Federal Holiday and Presidential Inauguration Processing and Customer Service Hours


Posted on 01-14-2005

Our Federal offices will be closed on Monday, January 17, 2005 to observe the Martin Luther King, Jr. Federal Holiday. Additionally, the Federal offices located in Washington, DC will be closed on Thursday, January 20, 2005 for the Presidential Inauguration activities. Some of the call centers and Title IV processors will also be closed on these days. See the schedule below for the various centers' operation status.

The COD System will accept and process data from schools and send back responses/acknowledgements on January 17, 2005. However, requests for changes in funding levels and for funds will not be processed until Tuesday, January 18, 2005. Note that this also applies to requests for changes in funding levels and for funds received after 10:00 AM (ET) on January 14, 2005.

The COD System will accept and process data from schools and send back responses/acknowledgements on January 20, 2005. However, requests for changes in funding levels and for funds will not be processed until Friday, January 21, 2005. Note that this also applies to requests for changes in funding levels and for funds received after 10:00 AM (ET) on January 19, 2005.

The CPS system will be accepting data on Monday, January 17, 2005, but will not compute new ISIRs until Tuesday, January 18, 2005.

All FSA Websites will remain operational over the holidays.

Martin Luther King, Jr. Holiday - Monday, January 17, 2005 Presidential Inauguration - Thursday, January 20, 2005
Campus-Based Call Center (877) 801-7168 Closed Open

Common Origination & Disbursement (COD)
School Relations Center

DL -- (800) 848-0978
Pell - (800) 4PGRANT
Applicant Services (800) 557-7394
Open Open
Central Processing System (CPS)/ SAIG Technical Support (800) 330-5947 Closed Open
Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center -Students
-- School Services

(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658

Open
Open
Open
Open


Open
Open
Open
Open

Conditional Disability Discharge Unit (888) 869-4169 Open Open
Customer Service Call Center for Schools (800) 433-7327 Closed Closed
E-Z Audit (877) 263-0780 Closed Closed
Federal Student Aid Information Center (800) 4FED-AID Open Open
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed Closed
NSLDS Customer Service (800) 999-8219 Closed Open
Ombudsman (877) 557-2575 Open Open