Publication Date: December 16, 2004
Author: General Manager, FSA Application, School Eligibility and Delivery Services
Summary: Christmas and New Year's Federal Holiday Processing and Customer Service Hours
Posted on 12-16-2004
DATE: December 16, 2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Christmas and New Year's Federal Holiday Processing and Customer Service Hours
Our Federal offices, as well as our Title IV processors and call centers, will be closed on Friday, December 24, 2004 to observe the Christmas Federal Holiday and on December 31, 2004 to observe the New Year's Federal Holiday. Additionally, all call centers will be closed on Christmas Day December 25, 2004 and New Year's Day, January 1, 2005.
The COD School Relations Center will be closed on Friday, December 24, 2004, Christmas Eve. The COD System will accept and process data from schools and send back responses/acknowledgements on December 24th, and throughout the Christmas weekend. However, requests for changes in funding levels and for funds will not be processed until Monday, December 27, 2004.
Additionally, the COD School Relations Center will be closed on Friday, December 31, 2004, New Year's Eve. The COD System will accept and process data from schools and send back responses/acknowledgements on December 31st and throughout the New Year's weekend. However, requests for changes in funding levels and for funds will not be processed until Monday, January 3, 2005.
All FSA Websites will remain operational over the holiday.
Christmas Eve - December 24, 2004 | New Year's Eve - December 31, 2004 | ||
Campus-Based Call Center | (877) 801-7168 | Closed | Closed |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell - (800) 4PGRANT Applicant Services (800) 557-7394 | Closed | Closed |
Central Processing System (CPS)/ SAIG Technical Support | (800) 330-5947 | Closed | Closed |
Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center -Students -- School Services | (800) 621-3115 (800) 557-7392 (800) 848-0979 (888) 877-7658 | Closed Closed Closed Closed | Closed |
Conditional Disability Discharge Unit | (888) 869-4169 | Closed | Closed |
Customer Service Call Center for Schools | (800) 433-7327 | Closed | Closed |
E-Z Audit | (877) 263-0780 | Closed | Closed |
Federal Student Aid Information Center | (800) 4FED-AID | Closed | Closed |
Grant Administration & Payment system (GAPS) Hotline | (888) 336-8930 | Closed | Closed |
NSLDS Customer Service | (800) 999-8219 | Closed | Closed |
Ombudsman | (877) 557-2575 | Closed | Closed |