Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Christmas and New Year's Federal Holiday Processing and Customer Service Hours

Publication Date: December 16, 2004

Author: General Manager, FSA Application, School Eligibility and Delivery Services

Summary: Christmas and New Year's Federal Holiday Processing and Customer Service Hours

Posted on 12-16-2004


DATE: December 16, 2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Christmas and New Year's Federal Holiday Processing and Customer Service Hours

Our Federal offices, as well as our Title IV processors and call centers, will be closed on Friday, December 24, 2004 to observe the Christmas Federal Holiday and on December 31, 2004 to observe the New Year's Federal Holiday. Additionally, all call centers will be closed on Christmas Day December 25, 2004 and New Year's Day, January 1, 2005.

The COD School Relations Center will be closed on Friday, December 24, 2004, Christmas Eve. The COD System will accept and process data from schools and send back responses/acknowledgements on December 24th, and throughout the Christmas weekend. However, requests for changes in funding levels and for funds will not be processed until Monday, December 27, 2004.

Additionally, the COD School Relations Center will be closed on Friday, December 31, 2004, New Year's Eve. The COD System will accept and process data from schools and send back responses/acknowledgements on December 31st and throughout the New Year's weekend. However, requests for changes in funding levels and for funds will not be processed until Monday, January 3, 2005.

All FSA Websites will remain operational over the holiday.

Christmas Eve -
December 24, 2004
New Year's Eve -
December 31, 2004
Campus-Based Call Center (877) 801-7168 Closed Closed

Common Origination & Disbursement (COD)
School Relations Center

DL -- (800) 848-0978
Pell - (800) 4PGRANT
Applicant Services (800) 557-7394
Closed Closed
Central Processing System (CPS)/ SAIG Technical Support (800) 330-5947 Closed Closed
Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center -Students
-- School Services

(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658

Closed
Closed
Closed
Closed
Closed
Conditional Disability Discharge Unit (888) 869-4169 Closed Closed
Customer Service Call Center for Schools (800) 433-7327 Closed Closed
E-Z Audit (877) 263-0780 Closed Closed
Federal Student Aid Information Center (800) 4FED-AID Closed Closed
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed Closed
NSLDS Customer Service (800) 999-8219 Closed Closed
Ombudsman (877) 557-2575 Closed Closed