Publication Date: November 19, 2004
Author: General Manager, FSA Application, School Eligibility and Delivery Services
Summary: Thanksgiving Day Federal Holiday Processing and Customer Service Hours
Posted on 11-19-2004
DATE: November 19, 2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Thanksgiving Day Federal Holiday Processing and Customer Service Hours
Our Federal offices, as well as our Title IV processors and call centers, will be closed on Thursday, November 25, 2004 for the Thanksgiving Day Federal Holiday. Some call centers will also be closed the day after Thanksgiving, November 26, 2004. A status of each major center is in the table below.
The COD School Relations Center will close at 3:00 P.M. (ET) on Wednesday, November 24, 2004. The COD System will accept and process data from schools and send back responses/acknowledgements on November 24th. Requests for changes in funding levels and for funds will be processed on that day.
The COD School Relations Center will be closed on Thursday, November 25, 2004, Thanksgiving Day. The COD System will accept and process data from schools and send back responses/acknowledgements on November 25th. However, requests for changes in funding levels and for funds will not be processed until Friday, November 26, 2004.
All FSA Websites will remain operational over the holiday.
|Thanksgiving Day - November 25, 2004|| |
The Day After Thanksgiving -
|Campus-Based Call Center||(877) 801-7168||Closed||Open|
|Common Origination & Disbursement (COD) School Relations Center|| |
DL -- (800) 848-0978
Pell - (800) 4PGRANT Applicant Services - (800) 557-7394
|Central Processing System (CPS)/ SAIG Technical Support||(800) 330-5947||Closed||Closed|
|Common Services for Borrowers |
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center - Students
-- School Services
|Conditional Disability Discharge Unit||(888) 869-4169||Closed||Open|
|Customer Service Call Center for Schools||(800) 433-7327||Closed||Open|
|E-Z Audit||(877) 263-0780||Closed||Open|
|Federal Student Aid Information Center||(800) 4FED-AID||Closed||Closed|
|Grant Administration & Payment system (GAPS) Hotline||(888) 336-8930||Closed||Open|
|NSLDS Customer Service||(800) 999-8219||Closed||Closed|