Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Thanksgiving Day Federal Holiday Processing and Customer Service Hours

Publication Date: November 19, 2004

Author: General Manager, FSA Application, School Eligibility and Delivery Services

Summary: Thanksgiving Day Federal Holiday Processing and Customer Service Hours


Posted on 11-19-2004

DATE: November 19, 2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Thanksgiving Day Federal Holiday Processing and Customer Service Hours

Our Federal offices, as well as our Title IV processors and call centers, will be closed on Thursday, November 25, 2004 for the Thanksgiving Day Federal Holiday. Some call centers will also be closed the day after Thanksgiving, November 26, 2004. A status of each major center is in the table below.

The COD School Relations Center will close at 3:00 P.M. (ET) on Wednesday, November 24, 2004. The COD System will accept and process data from schools and send back responses/acknowledgements on November 24th. Requests for changes in funding levels and for funds will be processed on that day.

The COD School Relations Center will be closed on Thursday, November 25, 2004, Thanksgiving Day. The COD System will accept and process data from schools and send back responses/acknowledgements on November 25th. However, requests for changes in funding levels and for funds will not be processed until Friday, November 26, 2004.

All FSA Websites will remain operational over the holiday.

Thanksgiving Day - November 25, 2004

The Day After Thanksgiving -
November 26, 2004

Campus-Based Call Center (877) 801-7168 Closed Open
Common Origination & Disbursement (COD) School Relations Center
DL -- (800) 848-0978
Pell - (800) 4PGRANT Applicant Services - (800) 557-7394
Closed
Closed
Closed
Open
Open
Open
Central Processing System (CPS)/ SAIG Technical Support (800) 330-5947 Closed Closed
Common Services for Borrowers
Debt Collection Service Info. Center
Direct Loan Consolidation
Direct Loan Servicing Center - Students
-- School Services

(800) 621-3115
(800) 557-7392
(800) 848-0979
(888) 877-7658

Closed
Closed
Closed
Closed

Open
Open
Open
Open
Conditional Disability Discharge Unit (888) 869-4169 Closed Open
Customer Service Call Center for Schools (800) 433-7327 Closed Open
E-Z Audit (877) 263-0780 Closed Open
Federal Student Aid Information Center (800) 4FED-AID Closed Closed
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed Open
NSLDS Customer Service (800) 999-8219 Closed Closed
Ombudsman (877) 557-2575 Closed Closed

Last Modified: 11/18/2004