Publication Date: November 4, 2004
Author: General Manager, FSA Application, School Eligibility and Delivery Services
Summary: Veterans Day Federal Holiday Processing and Customer Service Hours
Posted on 11-04-2004
DATE: November 4, 2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Veterans Day Federal Holiday Processing and Customer Service Hours
Our Federal offices, as well as our Title IV processors and some call centers, will be closed on Thursday, November 11, 2004 for the Veterans Day Federal Holiday. A status of each major center is in the table below.
The COD System will accept and process data from schools and send back responses/acknowledgements on Thursday, November 11, 2004. However, requests for changes in funding levels and for funds will not be processed until Friday, November 12, 2004. All FSA Websites will remain operational over the holiday.
Campus-Based Call Center | (877) 801-7168 | Closed |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell - (800) 4PGRANT Applicant Services (800) 557-7394 | Open Open Open |
Central Processing System (CPS)/ SAIG Technical Support | (800) 330-5947 | Open |
Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center - Students | (800) 621-3115 (800) 557-7392 (800) 848-0979 (888) 877-7658 | Open Open Open Open |
Conditional Disability Discharge Unit | (888) 869-4169 | Open |
Customer Service Call Center for Schools | (800) 433-7327 | Closed |
E-Z Audit | (877) 263-0780 | Closed |
Federal Student Aid Information Center | (800) 4FED-AID | Closed |
Grant Administration & Payment system (GAPS) Hotline | (888) 336-8930 | Closed |
NSLDS Customer Service | (800) 999-8219 | Open |
Ombudsman | (877) 557-2575 | Open |