Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours

Publication Date: October 1, 2004

Author: General Manager, FSA Application, School Eligibility and Delivery Services

Summary: Columbus Day Federal Holiday Processing and Customer Service Hours


Posted on 10-01-2004

DATE: October 1, 2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Columbus Day Federal Holiday Processing and Customer Service Hours

Our Federal offices, as well as our Title IV processors and some call centers, will be closed on Monday, October 11, 2004 for the Columbus Day Federal Holiday. A status of each major center is in the table below.

The COD computer system will accept and process data from schools, and will send back acknowledgements on Columbus Day. However, requests for changes in funding levels and for funds will not be processed until Tuesday, October 12. For all other systems, you will be able to send and receive data on Monday, but it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, October 12, 2004 as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the holiday.

Campus-Based Call Center (877) 801-7168 Closed
Common Origination & Disbursement (COD) School Relations Center DL -- (800) 848-0978

Pell – (800) 4PGRANT

Applicant Services (800) 557-7394
Open

Open

Open
Central Processing System (CPS)/ SAIG Technical Support (800) 330-5947 Open

Common Services for Borrowers

Debt Collection Service Info. Center

Direct Loan Consolidation

Direct Loan Servicing Center –Students

-- School Services

(800) 621-3115

(800) 557-7392

(800) 848-0979

(888) 877-7658


Open

Open

Open

Open
Conditional Disability Discharge Unit (888) 869-4169 Open
Customer Service Call Center for Schools (800) 433-7327 Closed
E-Z Audit (877) 263-0780 Closed
Federal Student Aid Information Center (800) 4FED-AID Open
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed
NSLDS Customer Service (800) 999-8219 Open
Ombudsman (877) 557-2575 Open