Publication Date: June 23, 2004
Author: General Manager, FSA Application, School Eligibility and Delivery Services
Summary: Independence Day Federal Holiday Processing and Customer Service Hours
Posted on 06-23-2004
DATE: June 23, 2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Independence Day Federal Holiday Processing and Customer Service Hours
Our Federal offices, as well as our Title IV processors and call centers, will be closed on Monday, July 5, 2004 for the Independence Day Federal Holiday. A status of each major center is in the table below.
The COD system will accept and process data from schools and send back acknowledgments on Monday. However, requests for changes in funding levels and for funds will not be processed until Tuesday, July 6. For all other systems, you will be able to send and receive data on Monday, but it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, July 6, 2004 as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the holiday.
Campus-Based Call Center | (877) 801-7168 | Closed |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell (800) 4PGRANT Applicant Services (800) 557-7394 | Closed |
Central Processing System (CPS)/ WAN Technical Support | (800) 330-5947 | Closed |
Common Services for Borrowers Debt Collection Service Info. Center Direct Loan Consolidation Direct Loan Servicing Center Students -- School Services | (800) 621-3115 (800) 557-7392 (800) 848-0979 (888) 877-7658 | Closed |
Conditional Disability Discharge Unit | (888) 869-4169 | Closed |
Customer Service Call Center for Schools | (800) 433-7327 | Closed |
E-Z Audit | (877) 263-0780 | Closed |
Federal Student Aid Information Center | (800) 4FED-AID | Closed |
Grant Administration & Payment system (GAPS) Hotline | (888) 336-8930 | Closed |
NSLDS Customer Service | (800) 999-8219 | Closed |
Ombudsman | (877) 557-2575 | Closed |