Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Independence Day Federal Holiday Processing and Customer Service Hours

Publication Date: June 23, 2004

Author: General Manager, FSA Application, School Eligibility and Delivery Services

Summary: Independence Day Federal Holiday Processing and Customer Service Hours


Posted on 06-23-2004

DATE: June 23, 2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Independence Day Federal Holiday Processing and Customer Service Hours

Our Federal offices, as well as our Title IV processors and call centers, will be closed on Monday, July 5, 2004 for the Independence Day Federal Holiday. A status of each major center is in the table below.

The COD system will accept and process data from schools and send back acknowledgments on Monday. However, requests for changes in funding levels and for funds will not be processed until Tuesday, July 6. For all other systems, you will be able to send and receive data on Monday, but it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, July 6, 2004 as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the holiday.

Campus-Based Call Center (877) 801-7168 Closed
Common Origination & Disbursement (COD) School Relations Center DL -- (800) 848-0978

Pell – (800) 4PGRANT

Applicant Services (800) 557-7394
Closed
Central Processing System (CPS)/ WAN Technical Support (800) 330-5947 Closed

Common Services for Borrowers

Debt Collection Service Info. Center

Direct Loan Consolidation

Direct Loan Servicing Center –Students

-- School Services

(800) 621-3115

(800) 557-7392

(800) 848-0979

(888) 877-7658

Closed
Conditional Disability Discharge Unit (888) 869-4169 Closed
Customer Service Call Center for Schools (800) 433-7327 Closed
E-Z Audit (877) 263-0780 Closed
Federal Student Aid Information Center (800) 4FED-AID Closed
Grant Administration & Payment system (GAPS) Hotline (888) 336-8930 Closed
NSLDS Customer Service (800) 999-8219 Closed
Ombudsman (877) 557-2575 Closed