Publication Date: January 14, 2004
Author: General Manager, Application, School Eligibility and Delivery Services, FSA
Summary: Martin Luther King Federal Holiday Processing and Customer Service Hours
Posted on 01-14-2004
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Martin Luther King Federal Holiday Processing and Customer Service Hours
Our Federal offices, as well as some of our Title IV processors and call centers, will be closed on Monday, January 19, 2004 in observance of the Martin Luther King federal holiday. A status of each major center is in the table below.
The COD system will accept and process data from schools and send back acknowledgements on Monday. However, requests for changes in funding levels and for funds will not be processed until Tuesday, January 20. For all other systems, you will be able to send and receive data on Monday, but it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, January 20, 2004 as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the holiday.
Campus-Based Call Center | (877) 801-7168 | Closed |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell -- (800) 4PGRANT Applicant Services (800) 557-7394 | Open |
Central Processing System (CPS)/WAN Technical Support | (800) 330-5947 | Closed |
Customer Service Call Center for Schools | (800) 433-7327 | Closed |
Debt Collection Service Information Center | (800) 621-3115 | Open |
Direct Loan Consolidation | (800) 557-7392 | Open |
Direct Loan Servicing Center - Students -- School Services | (800) 848-0979 (888) 877-7658 | Open |
E-Z Audit | (877) 263-0780 | Closed |
Federal Student Aid Information Center | (800) 4FED-AID | Open |
Grant Administration & Payment system(GAPS) Hotline | (888) 336-8930 | Closed |
NSLDS Customer Service | (800) 999-8219 | Closed |
Ombudsman | (877) 557-2575 | Open |