Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Martin Luther King Federal Holiday Processing and Customer Service Hours

Publication Date: January 14, 2004

Author: General Manager, Application, School Eligibility and Delivery Services, FSA

Summary: Martin Luther King Federal Holiday Processing and Customer Service Hours


Posted on 01-14-2004

TO: Financial Aid Community & Destination Points

FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA

SUBJECT: Martin Luther King Federal Holiday Processing and Customer Service Hours

Our Federal offices, as well as some of our Title IV processors and call centers, will be closed on Monday, January 19, 2004 in observance of the Martin Luther King federal holiday. A status of each major center is in the table below.

The COD system will accept and process data from schools and send back acknowledgements on Monday. However, requests for changes in funding levels and for funds will not be processed until Tuesday, January 20. For all other systems, you will be able to send and receive data on Monday, but it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, January 20, 2004 as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the holiday.

Campus-Based Call Center

(877) 801-7168

Closed

Common Origination & Disbursement (COD) School Relations Center

DL -- (800) 848-0978

Pell -- (800) 4PGRANT

Applicant Services (800) 557-7394

Open

Central Processing System (CPS)/WAN Technical Support

(800) 330-5947

Closed

Customer Service Call Center for Schools

(800) 433-7327

Closed

Debt Collection Service Information Center

(800) 621-3115

Open

Direct Loan Consolidation

(800) 557-7392

Open

Direct Loan Servicing Center - Students

-- School Services

(800) 848-0979

(888) 877-7658

Open

E-Z Audit

(877) 263-0780

Closed

Federal Student Aid Information Center

(800) 4FED-AID

Open

Grant Administration & Payment system(GAPS) Hotline

(888) 336-8930

Closed

NSLDS Customer Service

(800) 999-8219

Closed

Ombudsman

(877) 557-2575

Open