Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Christmas Holiday Processing and Customer Service Hours

Publication Date: December 17, 2003

Author: General Manager, School Delivery Channel, FSA ASEDS

Summary: Christmas Holiday Processing and Customer Service Hours


Posted on 12-17-2003

DATE: December 17, 2003

TO: Financial Aid Community & Destination Points

FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA

SUBJECT: Christmas Holiday Processing and Customer Service Hours

Our Federal offices, as well as our Title IV processors and call centers, will be closed at various times over the Christmas holiday period. A status of each major center is in the table below.

The COD system will accept and process data from schools and send back acknowledgements on Wednesday, Thursday and Friday. However, requests for changes in funding levels and for funds will not be processed until Monday, December 29. For all other systems, you will be able to send and receive data on Wednesday, Thursday or Friday, but in some cases it won't be picked up until the following Monday. We will resume retrieving, processing, and sending data on Monday, December 29 as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the Christmas holiday period.

Wednesday
Dec. 24
Thursday
Dec. 25
Friday
Dec. 26

Campus-Based Call Center

(877) 801-7168

Open

Closed

Open

Common Origination & Disbursement (COD) School Relations Center

DL -- (800) 848-0978

Pell – (800) 4PGRANT

Applicant Services (800) 557-7394

Open til 6 PM ET

Closed

Closed

Central Processing System (CPS)/WAN Technical Support

(800) 330-5947

Closed

Closed

Open

Customer Service Call Center for Schools

(800) 433-7327

Open

Closed

Closed

Debt Collection Service Information Center

(800) 621-3115

Open til 6 PM ET

Closed

Open

Direct Loan Consolidation

(800) 557-7392

Open

Closed

Open

Direct Loan Servicing Center –Students

-- School Services

(800) 848-0979

(888) 877-7658

Open

Closed

Open

E-Z Audit

(877) 263-0780

Open

Closed

Closed

Federal Student Aid Information Center

(800) 4FED-AID

Open till 5 PM ET

Closed

Open

Grant Administration & Payment system (GAPS) Hotline

(888) 336-8930

Open

Closed

Closed

NSLDS Customer Service

(800) 999-8219

Open

Closed

Closed

Ombudsman

(877) 557-2575

Open 8 am-5 PM ET

Closed

Open