Publication Date: December 17, 2003
Author: General Manager, School Delivery Channel, FSA ASEDS
Summary: Christmas Holiday Processing and Customer Service Hours
Posted on 12-17-2003
DATE: December 17, 2003
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Christmas Holiday Processing and Customer Service Hours
Our Federal offices, as well as our Title IV processors and call centers, will be closed at various times over the Christmas holiday period. A status of each major center is in the table below.
The COD system will accept and process data from schools and send back acknowledgements on Wednesday, Thursday and Friday. However, requests for changes in funding levels and for funds will not be processed until Monday, December 29. For all other systems, you will be able to send and receive data on Wednesday, Thursday or Friday, but in some cases it won't be picked up until the following Monday. We will resume retrieving, processing, and sending data on Monday, December 29 as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the Christmas holiday period.
Wednesday Dec. 24 | Thursday Dec. 25 | Friday Dec. 26 | ||
Campus-Based Call Center | (877) 801-7168 | Open | Closed | Open |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell – (800) 4PGRANT Applicant Services (800) 557-7394 | Open til 6 PM ET | Closed | Closed |
Central Processing System (CPS)/WAN Technical Support | (800) 330-5947 | Closed | Closed | Open |
Customer Service Call Center for Schools | (800) 433-7327 | Open | Closed | Closed |
Debt Collection Service Information Center | (800) 621-3115 | Open til 6 PM ET | Closed | Open |
Direct Loan Consolidation | (800) 557-7392 | Open | Closed | Open |
Direct Loan Servicing Center –Students -- School Services | (800) 848-0979 (888) 877-7658 | Open | Closed | Open |
E-Z Audit | (877) 263-0780 | Open | Closed | Closed |
Federal Student Aid Information Center | (800) 4FED-AID | Open till 5 PM ET | Closed | Open |
Grant Administration & Payment system (GAPS) Hotline | (888) 336-8930 | Open | Closed | Closed |
NSLDS Customer Service | (800) 999-8219 | Open | Closed | Closed |
Ombudsman | (877) 557-2575 | Open 8 am-5 PM ET | Closed | Open |