Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: COD Contact Update Instructions

Publication Date: November 26, 2003

Author: General Manager: FSA Schools Channel

Summary: COD Contact Update Instructions


Posted on 11-26-2003

TO: All Destination PointsFROM: COD School Relations CenterSubject: Update Your Contact Information in the COD System

The Department of Education would like to remind all schools and third-party servicers that contact information in the COD System must be kept current. Contact information, especially email address, is extremely important for the COD School Relations Center. The Financial Aid Administrator or Director of Financial Aid email address is used to deliver time sensitive materials, containing critical COD processing related information, to your school. Please ensure this contact information is updated as needed and contains the most current email address.

In accordance with 34 CFR 668.21, changes to School Name, School Address (including your branches and locations), names of the Chief Executive Officer/President, Chief Financial Officer (or the equivalent title), or Director of Financial Aid (or the equivalent title) must be reported to the Department of Education. These changes must be reported using the Electronic Application for Approval to Participate in Federal Student Financial Aid Programs (E-App) at http://www.eligcert.ed.gov. They may not be made using the COD web site update functions.

Direct Loan Officer and Pell Grant Officer contact information can be updated on the COD web site, www.cod.ed.gov. To view the current information listed log into the COD web site, from the “School” tab click on the “Financial Aid Contact” link. COD will display the current information for your institution. You are then able to update or add new financial aid contact information by clicking on the “Update” or “Add New” button.

We appreciate your cooperation in keeping your school’s information up to date. If you have any questions about updating your contact information, or need any assistance, contact the COD School Relations Center at (800) 848-0978 for Direct Loans, (800) 4-PGRANT for Pell Grants, or email CODSupport@acs-inc.com.

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