Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary:Thanksgiving Day Processing and Customer Service Hours

Publication Date: November 19, 2003

Author: General Manager: FSA Application - School Eligibility and Delivery Services

Summary: Thanksgiving Day Processing and Customer Service Hours


Posted on 11-19-2003

TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Thanksgiving Day Processing and Customer Service Hours

Our Federal offices, as well as our Title IV processors and call centers, will be closed on Thursday, November 27, 2003 in observance of the Thanksgiving Day holiday. Some of our centers will also be closed the following day, Friday, November 28. A status of each major center is in the table below.

The COD system will accept and process data from schools and send back acknowledgements on Thursday, Thanksgiving Day. However, requests for changes in funding levels and for funds will not be processed until Friday. For all other systems, you will be able to send and receive data on Thursday or Friday, but in some cases it won't be picked up until the following Monday. We will resume retrieving, processing, and sending data on Monday, December 1as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the Thanksgiving Day holiday period.

Thursday
Nov. 27, 2003

Friday
Nov. 28, 2003

Campus-Based Call Center

(877) 801-7168

Closed

Open/closing early

Common Origination & Disbursement (COD) School Relations Center

DL -- (800) 848-0978

Pell--(800)4PGRANT

Applicant Services (800) 557-7394

Closed

Open

Central Processing System (CPS)/WAN Technical Support

(800) 330-5947

Closed

Closed

Customer Service Call Center for Schools

(800) 433-7327

Closed

Open

Debt Collection Service Information Center

(800) 621-3115

Closed

Closed

Direct Loan Consolidation

(800) 557-7392

Closed

Open

Direct Loan Servicing Center-Students -- School Services

(800) 848-0979

(888) 877-7658

Closed

Open

E-Z Audit

(877) 263-0780

Closed

Open

Federal Student Aid Information Center

(800) 4FED-AID

Closed

Closed

Grant Administration & Payment system
(GAPS) Hotline

(888) 336-8930

Closed

Open

NSLDS Customer Service

(800) 999-8219

Closed

Closed

Ombudsman

(877) 557-2575

Closed

Closed