Publication Date: November 19, 2003
Author: General Manager: FSA Application - School Eligibility and Delivery Services
Summary: Thanksgiving Day Processing and Customer Service Hours
Posted on 11-19-2003
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
SUBJECT: Thanksgiving Day Processing and Customer Service Hours
Our Federal offices, as well as our Title IV processors and call centers, will be closed on Thursday, November 27, 2003 in observance of the Thanksgiving Day holiday. Some of our centers will also be closed the following day, Friday, November 28. A status of each major center is in the table below.
The COD system will accept and process data from schools and send back acknowledgements on Thursday, Thanksgiving Day. However, requests for changes in funding levels and for funds will not be processed until Friday. For all other systems, you will be able to send and receive data on Thursday or Friday, but in some cases it won't be picked up until the following Monday. We will resume retrieving, processing, and sending data on Monday, December 1as all offices, production centers, and customer service centers will resume normal operations. All FSA Websites will remain operational over the Thanksgiving Day holiday period.
Thursday | Friday Nov. 28, 2003 | ||
Campus-Based Call Center | (877) 801-7168 | Closed | Open/closing early |
Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell--(800)4PGRANT Applicant Services (800) 557-7394 | Closed | Open |
Central Processing System (CPS)/WAN Technical Support | (800) 330-5947 | Closed | Closed |
Customer Service Call Center for Schools | (800) 433-7327 | Closed | Open |
Debt Collection Service Information Center | (800) 621-3115 | Closed | Closed |
Direct Loan Consolidation | (800) 557-7392 | Closed | Open |
Direct Loan Servicing Center-Students -- School Services | (800) 848-0979 (888) 877-7658 | Closed | Open |
E-Z Audit | (877) 263-0780 | Closed | Open |
Federal Student Aid Information Center | (800) 4FED-AID | Closed | Closed |
Grant Administration & Payment system | (888) 336-8930 | Closed | Open |
NSLDS Customer Service | (800) 999-8219 | Closed | Closed |
Ombudsman | (877) 557-2575 | Closed | Closed |