Publication Date: October 2, 2003
Author: General Manager: FSA Schools Channel
Summary: Columbus Day Processing and Customer Service Hours
Posted on 10-02-2003
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, Application, School Eligibility and Delivery Services, FSA
Jennifer Douglas, General Manager, Students Channel, FSA
SUBJECT: Columbus Day Processing and Customer Service Hours
Our Federal offices, as well as some of our Title IV processors and call centers, will be closed on Monday, October 13, 2003 in observance of the Columbus Day holiday. A status of each major center is in the table below.
The COD system will accept and process data from schools and send back acknowledgements. However, requests for changes in funding levels and for funds will not be processed until Tuesday.
All offices, production centers and customer service centers will resume operations on Tuesday.
| Campus-Based Call Center | (877) 801-7168 | Closed |
| Common Origination & Disbursement (COD) School Relations Center | DL -- (800) 848-0978 Pell -- (800) 4PGRANT Applicant Services (800) 557-7394 | Open |
| CPS/WAN Technical Support | (800) 330-5947 | Call center open but no compute will be performed |
| Customer Service Call Center for Schools | (800) 433-7327 | Closed |
| Debt Collection Service Information Center | (800) 621-3115 | Open |
| Direct Loan Consolidation | (800) 557-7392 | Open |
| Direct Loan Servicing Center--Students -- School Services | (800) 848-0979 (888) 877-7658 | Open |
| E-Z Audit | (877) 263-0780 | Closed |
| Federal Student Aid Information Center | (800) 4FED-AID | Open |
| Grant Administration & Payment system (GAPS) Hotline | (888) 336-8930 | Closed |
| NSLDS Customer Service | (800) 999-8219 | Open |
| Ombudsman | (877) 557-2575 | Open |
All FSA Websites will remain operational on Monday.