Publication Date: August 27, 2003
Author: General Manager: FSA Schools Channel
Summary: Labor Day Processing and Customer Service Hours
Posted on 08-27-2003
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, FSA
Jennifer Douglas, General Manager, Student Channel, FSA
SUBJECT: Labor Day Processing and Customer Service Hours
Our Federal offices, as well as our Title IV processors and call centers, will be closed on Monday, September 1, 2003 in observance of the Labor Day holiday. A status of each major center is in the table below.
The Direct Loan Servicing Centers in Utica, New York and Bakersfield, California will be closed for the Labor Day Holiday, Saturday, August 30th and Monday, September 1st.
Batch processing will be accepted from trading partners on Monday, if any, but no data transmissions will be sent out. Any files received on Monday, September 1st will be processed on Tuesday, September 2nd.
All offices, production centers and customer service centers will resume operations on Tuesday.
| Campus-Based Call Center | (877) 801-7168 | Closed |
| COD School Relations Center | DL -- (800) 848-0978 Pell --(800) 4PGRANT | Closed |
| CPS/WAN Technical Support | (800) 330-5947 | Closed |
| Customer Service Call Center for Schools | (800) 433-7327 | Closed |
| Debt Collection Service Information Center | (800) 621-3115 | Closed |
| Direct Loan Applicant Services | (800) 557-7394 | Closed |
| Direct Loan Consolidation | (800) 557-7392 | Closed |
| Direct Loan Servicing Center -- Students -- School Services | (800) 848-0979 (888) 877-7658 | Closed |
| E-Z Audit | (877) 263-0780 | Closed |
| Federal Student Aid Information Center | (800) 4FED-AID | Closed |
| GAPS Hotline | (888) 336-8930 | Closed |
| NSLDS Customer Service | (800) 999-8219 | Closed |
| Ombudsman | (877) 557-2575 | Closed |