Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Memorial Day Processing and Customer Service Hours

Publication Date: May 16, 2003

Author: General Manager: FSA Schools Channel

Summary: Memorial Day Processing and Customer Service Hours

 

Posted on 05-16-2003

 

SUBJECT: Memorial Day Processing and Customer Service Hours

TO: Financial Aid Community & Destination Points

FROM: G. Kay Jacks, General Manager, School Channel, SFA
Jennifer Douglas, General Manager, Student Channel, SFA

Our Federal offices, as well as our Title IV processors and call centers, will be closed on Monday, May 26, 2003 in observance of the Memorial Day holiday. A status of each major center is in the table below.

You will be able to send and receive data on Monday; although it won’t be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, May 27. All offices, production centers and customer service centers will resume operations on Tuesday.

Campus-Based Call Center

(877) 801-7168

Closed

COD School Relations Center

DL --(800) 557-7394Pell -- (800) 4PGRANT

Closed

CPS/WAN Technical Support

(800) 330-5947

Closed

Customer Service Call Center for Schools

(800) 433-7327

Closed

Debt Collection Service Information Center

(800) 621-3115

Closed

Direct Loan Consolidation

(800) 557-7392

Closed

Direct Loan Origination

(800) 557-7394

Closed

Direct Loan Servicing Center --Students-- School Services

(800) 848-0979(888) 877-7658

Closed

Federal Student Aid Information Center

(800) 4FED-AID

Closed

GAPS Hotline

(888)336-8930

Closed

NSLDS Customer Service

(800) 999-8219

Closed

Ombudsman

(877) 557-2575

Closed

RFMS (Pell Grant) Hotline

(800) 4PGRANT

Closed