Publication Date: May 16, 2003
Author: General Manager: FSA Schools Channel
Summary: Memorial Day Processing and Customer Service Hours
Posted on 05-16-2003
SUBJECT: Memorial Day Processing and Customer Service Hours
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, SFA
Jennifer Douglas, General Manager, Student Channel, SFA
Our Federal offices, as well as our Title IV processors and call centers, will be closed on Monday, May 26, 2003 in observance of the Memorial Day holiday. A status of each major center is in the table below.
You will be able to send and receive data on Monday; although it won’t be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, May 27. All offices, production centers and customer service centers will resume operations on Tuesday.
Campus-Based Call Center |
(877) 801-7168 |
Closed |
COD School Relations Center |
DL --� (800) 557-7394Pell -- (800) 4PGRANT |
Closed |
CPS/WAN Technical Support |
(800) 330-5947 |
Closed |
Customer Service Call Center for Schools |
(800) 433-7327 |
Closed |
Debt Collection Service Information Center |
(800) 621-3115 |
Closed |
Direct Loan Consolidation |
(800) 557-7392 |
Closed |
Direct Loan Origination |
(800) 557-7394 |
Closed |
Direct Loan Servicing Center --Students-- School Services |
(800) 848-0979(888) 877-7658 |
Closed |
Federal Student Aid Information Center |
(800) 4FED-AID |
Closed |
GAPS Hotline |
(888)336-8930 |
Closed |
NSLDS Customer Service |
(800) 999-8219 |
Closed |
Ombudsman |
(877) 557-2575 |
Closed |
RFMS (Pell Grant) Hotline |
(800) 4PGRANT |
Closed |